Investigation Report
Generated on Feb 12, 2026
Christiano Apartments
https://www.google.com/maps/place/data=!3m1!4b1!4m2!3m1!1s0x476da9c3412426b5:0xeb46ecb410c037d3Why we think so?
Christiano Apartments is an apartment hotel in Vienna, Austria, operating at Gellertgasse 5, 1100 Wien (Favoriten). Reviews across Google Maps, Tripadvisor, Expedia, and other travel sites show a highly mixed guest experience: the apartments are praised for their location next to a Lidl supermarket, proximity to public transport, and responsive staff, but persistent problems include building maintenance, inconsistent cleanliness, worn furnishings, and some serious hygiene and service complaints. Recent years (2023–2025) highlight unresolved issues—guests cite non-functioning elevators, uncomfortable beds, signs of bedbugs, and deposit disputes with delayed or missing refunds. Positive reviews mention well-equipped kitchens, friendly hosts, and value for money. There is no evidence of corporate registration, legal disputes, or scam blacklisting, and the business remains operational and visible both on Google Maps and its website with valid SSL. Given ongoing critical issues, especially around hygiene and refunds, caution is advised if booking here.
Risk Insights
Consistent problems with refunds and deposits
- Multiple guests report being overcharged or not refunded, sometimes after months.
- No verified official responses that solved these cases.
- Use credit card only and beware large up-front deposits.
Critical hygiene and maintenance complaints
- Recent guests mention bedbugs, dirt, and broken elevators.
- Building appears to have ongoing repair and cleaning issues.
- Check thoroughly before settling in.
No scam signals or legal red flags
- Active, long-running business with no major legal disputes.
- Website is valid and safe; no blacklist appearance.
Category Scores
Red Flags & Warnings
- Bedbug complaints, non-responsiveness to serious hygiene issues, and guest health impacts in 2024–2025.
- Guests report non-refunded deposits and double charges after cancellation, with some refunds overdue by months.
Detailed Checks & Insights
0-100 Scale
Google Maps listing is present, active, and matches claimed website and address.
Score: 95
Google Maps listing is present, active, and matches claimed website and address.
"Google Maps link and details match the business website. No sign it is closed or a fake location."
Reason: Listing at Gellertgasse 5, 1100 Wien matches the business's website. Phone, web, and operational status are all shown as valid.
OSINT and reviews: consistent and sufficient volume to establish real operation.
Score: 80
OSINT and reviews: consistent and sufficient volume to establish real operation.
"Guest feedback visible on Google, Tripadvisor, Expedia, Booking.com with verifiable time stamps, confirming authenticity and continuity."
Reason: Dozens of reviews spread across at least eight years show ongoing business operations. Both positive and negative reviews reference specific, recent experiences.
Serious legitimacy risks (legal disputes, scam reports, blacklisting) checked.
Score: 90
Serious legitimacy risks (legal disputes, scam reports, blacklisting) checked.
"Searches of major blacklists and news turn up no criminal or scam allegations."
Reason: No official scam blacklisting, Google Safe Browsing or crypto blacklist hits, or news reports of fraud.
Quality and public reputation: review content, rating consistency, major complaints.
Score: 40
Quality and public reputation: review content, rating consistency, major complaints.
"Scores as low as 1/5 are present in 2024–2025 citing problems not just in isolated cases. Refund issues and building neglect are repeated themes."
Reason: Many guests report severe issues: hygiene concerns (including bedbugs), repeated maintenance failures, missing deposits, with some positive experiences.
Owner/management traceability and clear dispute path.
Score: 35
Owner/management traceability and clear dispute path.
"Lack of official owner identity may be typical for Vienna apartments, but the inability to resolve disputes or reach management in problem cases raises concern."
Reason: No individual owner is clearly identified in official sources or business directories; guests note difficulties reaching staff for refund or complaint procedures.
Your Next Steps
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1
If you decide to book here, communicate via official booking sites or directly through the business's official contact channels and save all correspondence.
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2
Use credit cards (not bank transfer or cash) for booking to retain refund and dispute rights.
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3
Inspect the room thoroughly upon arrival for signs of bedbugs or damage before unpacking. Document any issues immediately with photos.
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4
Do not pay large deposits in advance without clear, written confirmation about the refund policy and timelines.
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5
If you experience difficulties with hygiene or refund, escalate immediately via your booking platform’s support team or your credit card provider.
Key Evidence & Citations
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Christiano Apartments guest reviews (Google Maps, Tripadvisor)
⤷ Wide range of recent reviews document persistent cleanliness, maintenance, and refund complaints in 2024–2025.
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Christiano Apartments (Expedia listing)
⤷ Mixed cleanliness and service quality scores spanning multiple years; deposit problems and hygiene cited repeatedly.
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SSL & blacklist status for www.christiano-apartments.at
⤷ Technical checks confirm valid, current SSL and no evidence of scam listing or phishing threats.
🕵🏻 Keep vetting
Run a background check on any Vendor / Contractor before you patronise them.
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