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Novobanco.pt (Domain) Investigation Report

Generated on Jun 23, 2026

Recommendation
Caution
Overall Summary
Safe
  Why we think so? 

🏦 novobanco.pt appears to be the official site of Novo Banco, a long-running Portuguese bank with real branches, corporate contacts, and a valid EV TLS certificate. The domain has been registered since 2014, uses bank-owned name servers, and is not flagged by Google Safe Browsing or the crypto scam blacklist. ⚠️ The main risk signal is reputational: public reviews and complaint searches show repeated customer-service, account-lock, and transparency complaints, especially from non-resident clients. Overall, this looks authentic but not spotless, so the right stance is caution rather than avoidance.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🏦

Authentic bank footprint

  • The domain has been live since 2014.
  • It uses bank-owned name servers and a valid EV certificate.
  • The site matches a large Portuguese finance brand.
⚠️

Reputation is the main weakness

  • Reviews mention frozen accounts and slow support.
  • Some users report privacy concerns in the mobile app.
  • Low branch ratings suggest real customer frustration.
🛡️

No direct scam flags in the evidence

  • Google Safe Browsing found no threats.
  • The crypto scam sniffer returned false.
  • The domain is not obviously disposable or newly created.

Category Scores

Red Flags & Warnings

  • Public review and complaint sources repeatedly mention frozen accounts, slow support, and privacy concerns in the mobile app.
  • Google Places shows several bank locations with low ratings, which suggests real-world customer dissatisfaction.

Detailed Checks & Insights

0-100 Scale

Domain age and registration continuity

Score: 95
Passed

"Long-lived banking domains are far less likely to be disposable scam assets."

Reason: WHOIS shows the domain has been registered since 2014 and is still active through 2029.

TLS / certificate legitimacy

Score: 96
Passed

"An EV certificate does not prove trust by itself, but it is a positive signal for a financial brand."

Reason: The site uses a valid DigiCert EV RSA CA G2 certificate for www.novobanco.pt.

Brand and identity consistency

Score: 93
Passed

"The evidence set is internally consistent across contacts, traffic, and search results."

Reason: The site content, contacts, and traffic profile all match Novo Banco, a Portuguese bank.

Blacklist and browser safety status

Score: 98
Passed

"This is a strong but not absolute safety signal because blacklists can miss new threats."

Reason: No Google Safe Browsing risk was detected, and the crypto scam sniffer returned false.

Real-world footprint

Score: 91
Passed

"A broad physical footprint is hard to fake at scale."

Reason: Google Places shows many bank branches and offices tied to the brand in Portugal.

Reputation quality

Score: 44
Failed

"This is the weakest area in the evidence set, even though it points to service quality rather than fraud."

Reason: Complaint and review sources describe slow support, account freezes, and privacy concerns.

Contact transparency

Score: 90
Passed

"Public, domain-matched contacts help reduce impersonation risk."

Reason: The scraped evidence exposes multiple official emails and phone numbers on the domain.

Business legitimacy

Score: 88
Passed

"The business looks real, but the reputation drag prevents a cleaner score."

Reason: Traffic volume, finance categorization, and corporate references all fit a regulated bank.

Your Next Steps

  • 1

    Use the site only through a typed URL or a saved bookmark, not through SMS or email links.

  • 2

    If you are a customer, verify any account action with the official phone numbers listed on the bank’s contact page.

  • 3

    For transfers or login prompts, confirm the certificate and domain before entering credentials.

  • 4

    Treat unsolicited messages claiming to be from Novo Banco as suspicious, especially if they ask for codes.

Key Evidence & Citations

📌 More actions for Novobanco.pt:

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Analyst Briefing

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