Investigation Report
Generated on Jan 29, 2026
Mercure Singapore On Stevens
https://www.booking.com/hotel/2573444Why we think so?
Mercure Singapore On Stevens is a mid-range hotel listed on Booking.com, located at 28 Stevens Road in the Orchard district of Singapore. The property boasts a 4-star rating and over 2,100 reviews with an average score around 7.7/10, suggesting a reliable stay experience. Guest feedback consistently praises the hotel's cleanliness, friendly staff, and amenities like two swimming pools, a well-equipped gym, and various dining options. The listing features many authentic and recent guest reviews, detailed room photos, and precise location information. Some guests note that rooms are on the smaller side and that cleaning or service can occasionally fall short during busy periods. However, many repeat stays and positive comments—such as attentive staff and efficient shuttle services—support this as a genuine property. There are no signs of pricing anomalies or suspicious payment requests. Overall, the amenities, high volume of verified guest reviews, and Booking.com’s well-established platform confirm that this is a legitimate and trustworthy hotel listing. 🛎️
Risk Insights
Genuine, active hotel listing
- Over 2,100 verified reviews on Booking.com.
- Part of the well-known Mercure hotel group.
- Detailed amenities and professional listing.
Minor service consistency issues
- A few guests found cleaning less frequent during peak times.
- Rooms are described as compact by several visitors.
Category Scores
Red Flags & Warnings
- Several guests mention rooms are compact and cleaning staff can be short-handed during busy periods, leading to infrequent cleaning.
Detailed Checks & Insights
0-100 Scale
Listing is present on a major, reputable booking platform
Score: 100
Listing is present on a major, reputable booking platform
"The listing contains all the expected details for an accredited hotel."
Reason: Mercure Singapore On Stevens is correctly listed on Booking.com, one of the world's most recognized booking sites.
Host or hotel identity and business legitimacy
Score: 100
Host or hotel identity and business legitimacy
"Matches global brand standards and can be cross-checked with the Mercure website."
Reason: The hotel is part of the Mercure chain, with precise address and contact details confirmed in the listing.
Volume and authenticity of guest reviews
Score: 90
Volume and authenticity of guest reviews
"No evidence of review fraud; distribution of review scores and comments matches a real, operational hotel."
Reason: There are over 2,100 reviews, many recent and detailed, including feedback from multiple countries and return guests.
Room, facility, and policy details match property type
Score: 95
Room, facility, and policy details match property type
"Amenities such as pools and fitness centers are frequently mentioned and visible."
Reason: Photos, amenities, and policies all align with a professional, large-scale city hotel.
Check for payment or pricing anomalies
Score: 98
Check for payment or pricing anomalies
"Charges and policies typical for this type and region."
Reason: No off-platform payment, phishing, or scam-type pricing detected. Payment terms and amounts are transparent.
Off-platform safety or scam search
Score: 90
Off-platform safety or scam search
"No fraud reports outside Booking.com for this property."
Reason: No off-platform complaints or scam warnings found in accompanying review or evidence data.
Your Next Steps
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1
Proceed to book directly via Booking.com using standard payment methods and avoid any external payment links.
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2
Review the most recent guest reviews for up-to-date impressions on cleanliness or changes in service.
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3
Contact the property via Booking.com messaging if you have special requests or want to confirm reservation details.
Key Evidence & Citations
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Official Booking.com Listing: Mercure Singapore On Stevens
⤷ The official listing includes full property details, live room pricing, and thousands of verified guest reviews.
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