Ebay Investigation Report
Report generated: Dec 14, 2025
eBay Listing: Sherma Singing Pilgrim Gift Mug (Seller: uptons_30)
https://www.ebay.com/itm/397377369096Why we think so?
This eBay listing offers a 'Sherma Singing Pilgrim Gift Mug' featuring Hollow Knight Silksong video game quotes, sold by the user 'uptons_30' based in Indianapolis, Indiana. The seller has a 100% positive feedback score and 132 units sold, which are positive signals. There are no documented complaints or scam reports linked to this seller, and their shop has not been flagged on major forums or watchdog sites. However, the mug itself is almost certainly unlicensed fan merchandise—it is not an official Team Cherry product, and such items typically are not authorized for commercial resale. The listing's "no returns" policy limits buyer recourse somewhat, although eBay’s Money Back Guarantee still protects you if the item is not as described. Price comparison shows the listing is competitive with similar items on Etsy or Walmart. If buying, be aware that this mug should be considered unofficial. As a general rule, buy officially licensed Hollow Knight merchandise from Fangamer, The Yetee, or Team Cherry directly if authenticity and copyright support are priorities.
Risk Insights
Product is Unofficial Fan Merchandise
- Listing uses Hollow Knight branding but is not licensed.
- Team Cherry does not allow this for commercial use.
- Treat purchase as unofficial/collector item only.
No Scam or Counterfeit Complaints Found
- Seller’s feedback is positive with 100% score.
- No scam warnings found on forums or review sites.
- 132 sales for the item indicate fulfillment reliability.
Beware of No-Returns Policy
- Seller does not accept discretionary returns.
- eBay’s Money Back Guarantee still protects you if product is 'not as described'.
Category Scores
Red Flags & Warnings
- Listing likely infringes copyright and/or trademarks by selling unlicensed Hollow Knight merchandise.
- Seller does not accept returns, increasing risk for buyers if the item is received damaged or not as described.
Detailed Checks & Insights
0-100 Scale
Seller identity and legitimacy
Score: 85
Seller identity and legitimacy
"Verified eBay identity with history, location in Indiana, and 100% positive feedback from buyers. Identity matches sales activity."
Reason: The seller 'uptons_30' is established on eBay, has a public feedback page, and there are no known scam reports connected to this account.
Reputation and buyer feedback
Score: 80
Reputation and buyer feedback
"No evidence of fake reviews, scam, or mass buyer complaints found."
Reason: Positive buyer feedback (100%) and sales quantity suggest satisfied buyers.
Product listing content & accuracy
Score: 65
Product listing content & accuracy
"No apparent false or misleading claims in the product details."
Reason: The listing clearly describes an unbranded, novelty mug. Photos and options match the description.
Product authenticity or licensing
Score: 35
Product authenticity or licensing
"No authorized license or official partner status indicated. Team Cherry’s policies prohibit this type of commercial merch."
Reason: The mug uses Hollow Knight/Silksong branding but is not official or licensed by Team Cherry. This makes it probable copyright infringement.
Return and fulfillment reliability
Score: 70
Return and fulfillment reliability
"You may have limited recourse for discretionary returns, but protection applies for items not as described."
Reason: Seller posts a 'no returns' policy, but eBay’s Money Back Guarantee still covers major buyer disputes.
Price fairness and market comparison
Score: 78
Price fairness and market comparison
"Comparable mugs range from $18.95+ (Etsy DayOwlGifts) to CAD $37.99 (Walmart Canada)."
Reason: Pricing is in line with other online fan mug listings (Etsy, Walmart, etc.), showing no major overcharge or scam signal.
Your Next Steps
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1
If you value official merchandise, purchase Hollow Knight products only from Fangamer, The Yetee, or Team Cherry’s own store.
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2
Review recent detailed feedback for seller 'uptons_30' before proceeding, in case of recent issues not captured by the overall score.
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3
If you buy and encounter any problems with product quality or delivery, use eBay’s Money Back Guarantee to open a case.
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4
Use caution with no-returns policies. Communicate through eBay and retain documentation if any issue arises.
Evidence & Citations
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eBay product listing for Sherma Mug (uptons_30)
Details basic listing information, sales history, seller location, and policy details.
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Search results for counterfeit/scam complaints against 'uptons_30'
No verified scam or fake review complaints found; outlines positive feedback info.
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Guide to official Hollow Knight merchandise and copyright policy
Team Cherry’s policy forbids commercial use of Hollow Knight IP in non-licensed fan merch.
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