Zoom.us (Domain) Investigation Report
Generated on Feb 26, 2026
Why we think so?
Zoom.us is a widely used platform offering video meetings, team chat, VoIP phone, webinars, and other collaboration tools. It ranks 78th globally with about 563 million monthly visits, mostly from the United States. The domain uses reputable technologies and hosting services from providers like Amazon and Microsoft, and has robust security measures including a valid DigiCert TLS certificate. Contact points include several official emails and social media accounts like Facebook and LinkedIn. Although Zoom enjoys high traffic and legitimacy, user complaints often cite billing issues, customer service responsiveness, and some technical glitches. Multiple lawsuits and settlements concern privacy and security flaws, including "zoom-bombing" incidents and misleading encryption claims. Active scams exploit Zoom's brand, such as fake update sites installing spyware and phishing campaigns abusing Zoom infrastructure. Users should only access Zoom through official applications and verified URLs to avoid fraud risks.
Risk Insights
Strong Technical Foundation 🛡️
- Uses Amazon and Microsoft cloud services.
- Valid TLS certificate from DigiCert.
- High global traffic with strong US user base.
User Complaints on Billing and Support ⚠️
- Many reports of unauthorized charges.
- Poor customer service response noted.
- Unresolved refund and account issues.
Active Scam Exploitation 🚨
- Fake Zoom update sites distributing spyware.
- Phishing campaigns using Zoom's brand.
- Users should verify URLs and app sources.
Category Scores
Red Flags & Warnings
- User complaints about unauthorized billing charges and poor customer support response.
- Reports of scams exploiting Zoom's brand via fake update websites and phishing campaigns.
- Legal disputes related to privacy violations, security flaws, and misleading encryption claims.
Detailed Checks & Insights
0-100 Scale
Domain technical and infrastructure analysis
Score: 90
Domain technical and infrastructure analysis
"Technologies include Amazon AWS, Microsoft Azure, CloudFlare; global traffic rank #78, mostly US traffic."
Reason: Zoom uses established cloud providers like Amazon and Microsoft, with diverse marketing and security technologies, supporting site legitimacy.
Traffic volume and user engagement
Score: 95
Traffic volume and user engagement
"Top keyword 'zoom' with over 7 million monthly searches; 71.7% direct traffic; robust user base."
Reason: Very high monthly visits (~563M) with low bounce rate (~29%), indicating widespread user engagement and trust.
Domain age and registrar reputation (WHOIS)
Score: 90
Domain age and registrar reputation (WHOIS)
"Valid until 2027; multiple TXT records for verification and anti-spam; no signs of recent suspicious changes."
Reason: Domain registered since 2002 via MarkMonitor, a reputable registrar; SSL valid and well maintained.
Blacklist and phishing status
Score: 100
Blacklist and phishing status
"No matches on crypto scam sniffer or safe browsing with detected risks."
Reason: Not listed on known blacklists or Google Safe Browsing flagged sites, indicating low phishing risk.
Trademark and brand conflicts
Score: 80
Trademark and brand conflicts
"Several dead trademarks unrelated to video/tech; the brand is well-established by Zoom Video Communications, Inc."
Reason: No current conflicting trademarks found that relate to the Zoom brand in its business domain.
User reviews and reputation analysis
Score: 40
User reviews and reputation analysis
"Users report unauthorized billing charges totaling hundreds of dollars and unresolved support tickets."
Reason: Multiple complaints about billing irregularities, lack of refund, and poor customer service responsiveness were found.
Legal and compliance status
Score: 35
Legal and compliance status
"Includes $150M securities class action and $85M privacy settlements over security flaws and 'zoom-bombing.'"
Reason: Zoom faces multiple settled lawsuits and ongoing FTC actions mostly related to privacy and security issues.
Active scam or fraud reports
Score: 20
Active scam or fraud reports
"Fake update site infected 1,437 users in 12 days; scam phishing campaigns abuse Zoom infrastructure."
Reason: Ongoing scams use spoofed Zoom sites to deliver spyware and phishing emails exploiting Zoom's brand trust.
Your Next Steps
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1
Only use official Zoom apps or manually enter 'zoom.us' in your browser to avoid fake sites.
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2
Avoid clicking on unexpected Zoom meeting links or update prompts from unofficial sources.
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3
Monitor your billing statements carefully for unauthorized charges related to Zoom services.
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4
Report any suspected Zoom-related scams to Zoom's Trust & Safety team via official channels.
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5
Keep Zoom software updated to the latest secure versions from official sources.
Key Evidence & Citations
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SimilarTech profile for zoom.us
⤷ Detailed technology and traffic profile showing site popularity and infrastructure.
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Zoom.us WHOIS, DNS, and SSL records
⤷ Shows valid certificate and reputable registrar details.
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Zoom.us user complaints and scam reports
⤷ Summarizes common billing complaints, past lawsuits, and active scams abusing Zoom's brand.
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