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Investigation & Evidence Report

Generated on Jan 19, 2026

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zoho.com

http://zoho.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Zoho.com is a well-established technology company offering a comprehensive suite of over 55 business applications used by more than 130 million people worldwide. Its website ranks highly in global traffic (#428) with about 65 million monthly visits, primarily from the United States and India. The domain has a long history, registered in 2004, and maintains a secure HTTPS connection with a valid SSL certificate. Technology and infrastructure details show integration with major payment providers and content delivery networks, indicating a mature and professional setup. Trademark records and news coverage confirm the legitimate business presence and activities. User complaints mainly concern customer service and billing issues, but no scam or phishing detections appear in security blacklists. Overall, zoho.com exhibits strong legitimacy indicators but has mixed user satisfaction related to support and billing.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Domain Credibility

  • Registered since 2004 with a reputable registrar
  • Valid SSL certificate through 2026
  • Consistent high global traffic rank (#428)
✅

No Scam or Phishing Flags

  • Clear from Google Safe Browsing and crypto scam databases
  • No known blacklist detections
  • Supports secure and trusted operation
⚠️

Customer Support Concerns

  • Multiple user complaints about billing problems
  • Refund delays and account cancellation issues reported
  • No evidence of scam, but support responsiveness is a concern

Category Scores

Red Flags & Warnings

  • Several customer complaints on BBB cite unauthorized charges, delayed refunds, and poor support response times.

Detailed Checks & Insights

0-100 Scale

Domain age and registrar

Score: 90
Passed

"Registered with MarkMonitor, Inc., valid SSL cert until 2026."

Reason: Domain has been registered since 2004 with a reputable registrar, indicating long-term presence.

Traffic and popularity

Score: 85
Passed

"Traffic mainly from US and India, bounce rate reasonable at 28%."

Reason: High monthly traffic (~65M) and strong global rank (#428) reflect genuine usage and popularity.

Technical security and infrastructure

Score: 90
Passed

"SSL issued by Sectigo; uses CloudFlare CDN and payment platforms like PayPal, Visa, Mastercard."

Reason: Secure HTTPS, multiple major payment processors, and CDN usage indicate professional infrastructure.

Blacklist and phishing status

Score: 100
Passed

"No hits found in Google Safe Browsing, Crypto Scam Sniffer databases."

Reason: No presence on phishing or crypto scam blacklists ensures safe reputation on security fronts.

Trademark and brand legitimacy

Score: 80
Passed

"Multiple USPTO records, mostly dead, but show a history of brand protection."

Reason: Trademark records show prior brand efforts with some inactive filings, typical for a longstanding company.

User reviews and complaints

Score: 60
Failed

"BBB complaints include unauthorized charges, refund delays, and poor support response."

Reason: User complaints focus on billing and customer support issues, affecting reputation negatively.

Your Next Steps

  • 1

    Visit the official Zoho website to explore product offerings and contact support if needed.

  • 2

    Check BBB or other review sites for latest customer feedback before making financial commitments.

  • 3

    Use Zoho’s official channels to report any suspicious activity or scam attempts.

  • 4

    Consider your specific needs against user complaints about billing or support delays.

Key Evidence & Citations

📌 More checks:

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Analyst Briefing

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