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Domain Due Diligence

Report for Zappos.com

Report Date
October 24, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Zappos.com is a well-established online retailer focused on shoes and apparel, with about 18.3 million monthly visits mostly from the United States. The website uses reliable hosting and security technologies including Amazon and Akamai services, and holds several valid U.S. trademarks under the name Zappos. It has active social media profiles and publishes customer-friendly features such as 365-day returns and 24/7 support. The site had a major data breach in 2012 affecting 24 million users, but no direct financial losses from the event are documented. Customer complaints mostly concern order and refund issues, not fraud. Independent analyses confirm Zappos.com is a legitimate and trusted ecommerce business with no credible scam reports, but users should ensure they use the official site and app.

Confidence Score
91%

Risk Insights

✅

Strong Brand Presence

  • Multiple active federal trademarks
  • Long corporate history
  • Stable company registration
🛡️

Trusted Technology Use

  • Amazon and Akamai hosting
  • Valid SSL certificate
  • Modern marketing and analytics tools
🏬

Physical Storefronts & Reviews

  • Google Places location with good ratings
  • Real-world footprint supports legitimacy
  • Customer service channels available

Contradictory Signals

Complaints focus on service quality rather than fraudulent activity, indicating isolated issues versus systematic fraud.

Signal A: No financial losses documented from 2012 breach

Signal B: Presence of some customer complaints on refunds and returns

Category Scores

Red Flags & Warnings

  • 2012 data breach exposed millions of users' personal information, posing identity and phishing risks (no direct loss evidenced).
  • Some customer complaints about refund and return disputes indicate service issues but no fraud pattern.

🔎 Detailed Checks & Analysis

Domain Identity & Ownership

Score: 95/100
Passed

"The Zappos trademarks are active, registered in various classes, and linked to corporate entities in Nevada reflecting stable brand control."

Reason: Multiple federally registered trademarks prove Zappos brand identity and ownership.

Reputation & User Feedback

Score: 90/100
Passed

"Although some complaints exist, no credible fraud or scam patterns are found. The company has strong market presence and media coverage."

Reason: High traffic and positive reputation with typical e-commerce customer comments mostly about service and returns.

Technical & Security Posture

Score: 90/100
Passed

"Zappos uses industry-standard cloud infrastructure from Amazon and Akamai, and maintains valid SSL certificates without issues."

Reason: Secure hosting and modern security tech in place with valid SSL and robust CDN services.

Content & Contact Information Quality

Score: 88/100
Passed

"Contact data aligns with company claims and supports direct consumer communication for trust-building."

Reason: Official emails and phones listed, with active social media profiles and physical store locations.

Legal Validity & Compliance

Score: 85/100
Passed

"No current major disputes affect legitimacy; previous issues focused on data security and enforceability of website terms."

Reason: The data breach settlement and past litigation have been resolved with ongoing compliance and no active legal threats.

Your Next Steps

  • 1

    Use the official Zappos website and verified app to avoid impostor sites.

  • 2

    Monitor personal accounts if you had interaction with Zappos before 2012 for potential identity misuse.

  • 3

    Review return policies carefully before purchase to avoid refund disputes.

  • 4

    Report suspicious communications claiming to be from Zappos to their official security email.

  • 5

    Check for updated security practices on Zappos after the 2012 breach settlement.

Evidence & Citations

🕵🏻 Keep investigating

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