Domain Due Diligence
Report for Yourdoctors.online
Why we think so?
YourDoctors.online is an online platform connecting users with licensed nutritionists and virtual medical care, primarily serving users in the US, Canada, Pakistan, and Nigeria. The site attracts over 110,000 monthly visits with typical engagement metrics for similar health websites. They provide 24/7 virtual care options and have active social media presence. However, multiple independent user reviews accuse the platform of unclear billing practices, failing to deliver promised prescriptions, and poor customer support, resulting in financial losses for some customers. The Better Business Bureau (BBB) assigns an "F" rating due to many unresolved complaints. No public evidence of legal disputes or regulatory penalties was found, but persistent user complaints suggest caution for potential clients.
Risk Insights
Multiple Unresolved Billing Complaints
- Many customers report surprise charges and lost money.
- Refunds are often delayed or denied.
- BBB rate 'F' highlights poor complaint management.
Domain Legitimacy is Not Enough
- Domain registered since 2015 with GoDaddy.
- SSL certificate is current and valid.
- Technical signals do not offset negative user reputation.
Contradictory Signals
Technical legitimacy contrasts sharply with troubling customer feedback.
Signal A: Website is operational with valid certificates and active social channels.
Signal B: Extensive user complaints and poor BBB rating indicate problematic business practices.
Category Scores
Red Flags & Warnings
- High volume of unresolved complaints about billing and service delivery failures.
- BBB 'F' rating due to poor complaint resolution and numerous negative reviews.
- User reports of misleading charges and faulty prescription fulfillment.
🔎 Detailed Checks & Analysis
Domain and Technical Trust Signals
Score: 75/100
Domain and Technical Trust Signals
"The site operates securely with legitimate DNS and mail setup, but technical trust alone does not guarantee quality service."
Reason: The domain is registered since 2015 with a recognized registrar and holds a valid SSL certificate, supporting basic technical legitimacy.
Business Identity and Transparency
Score: 55/100
Business Identity and Transparency
"The lack of clear billing practices undermines trust despite available contact information."
Reason: While contact details and social media exist, transparency about billing and service terms is poor, with many user complaints.
Customer Reputation and Reviews
Score: 20/100
Customer Reputation and Reviews
"Significant volume of unresolved negative feedback harms reputation severely."
Reason: Numerous independent reviews describe deceptive billing, undelivered services, and poor customer responses, leading to an 'F' BBB rating.
Legal and Regulatory Compliance
Score: 60/100
Legal and Regulatory Compliance
"Absence of lawsuits is positive but does not imply full compliance or resolution of customer issues."
Reason: No public evidence of legal disputes or regulatory sanctions was found, but terms of service limit liability and usage of medical opinions legally.
Your Next Steps
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1
Avoid providing payment or personal information to YourDoctors.online until billing and service issues are clarified.
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2
If you have been charged unexpectedly, contact your payment provider to dispute charges.
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3
Check independent user reviews on platforms like BBB, Sitejabber, and app stores before engaging.
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4
Contact YourDoctors.online support directly for refunds but be prepared for possible delays or non-responses.
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5
Consider established telemedicine services with stronger reputations for critical healthcare needs.
Evidence & Citations
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SimilarWeb Traffic and Engagement Data for yourdoctors.online
Provides monthly visits, traffic sources, top user countries, and engagement metrics.
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User Complaints and Reviews on YourDoctors.online
Shows many unresolved complaints leading to an 'F' rating by BBB.
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YourDoctors.online Reviews and Scam Allegations
Independent reviews report billing and prescription issues.
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WHOIS and SSL Certificate Information for yourdoctors.online
Domain registered since 2015 via GoDaddy with valid and up-to-date SSL certificate.
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YourDoctors.online Contact Information and Social Media Profiles
Official contact emails and social media accounts are publicly listed.
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