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Domain Due Diligence

Report for Www.coins.ph

Report Date
November 28, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Coins.ph is a Philippine-based cryptocurrency platform with a monthly visit volume of about 667,000 and a global traffic rank around 73,915. It offers mobile services for buying and selling crypto, including Bitcoin and Litecoin, and is licensed by Philippine regulators. The website uses established technologies like CloudFlare and Google Analytics, and it lists verified customer support contacts including email addresses and phone numbers. Coins.ph has an SSL certificate valid through early 2026 and maintains a corporate office in Metro Manila with a Google rating of 2.9 from 84 reviews. News sources show recent activity and partnerships with notable firms. However, user reports on public review sites highlight recurring issues such as account freezes, difficult withdrawal processes, unclear fees, and slow, unhelpful support. Despite no major legal disputes reported, these consistent complaints suggest caution for potential users.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛠️

Strong Technical Foundations

  • Uses CloudFlare CDN and modern analytics tools
  • SSL certificate valid and secure
  • Substantial monthly user traffic (~667K)
⚠️

Customer Trust Concerns

  • Frequent complaints about account freezes and withdrawals
  • Reported hidden or excessive fees
  • Poor customer support response time and quality
✅

Regulatory Compliance and Legal Standing

  • Licensed by Bangko Sentral ng Pilipinas
  • No significant legal disputes identified
  • Provides official channels for reporting fraud

Contradictory Signals

Regulatory compliance is strong, but user experience suffers from operational issues

Signal A: Licensed and regulated with physical presence

Signal B: Numerous negative user complaints on trust and support

Category Scores

Red Flags & Warnings

  • User reports show frequent account freezes and inability to withdraw funds timely, raising concerns about fund accessibility.
  • Complaints about high and unclear fees may indicate hidden costs for users.
  • Customer service is frequently described as slow and unhelpful, complicating problem resolution.

🔎 Detailed Checks & Analysis

Domain technology and infrastructure

Score: 90/100
Passed

"Site uses modern analytics and security tech, reflecting solid infrastructure."

Reason: Coins.ph utilizes reputable technology stacks and content delivery networks like CloudFlare and Amazon S3, indicating professional management.

Traffic and user engagement metrics

Score: 80/100
Passed

"Traffic data from SimilarWeb confirms significant regional user base."

Reason: The site receives substantial monthly visits (~667K) with reasonable engagement metrics, mostly from the Philippines.

Presence and validity of official contact details

Score: 85/100
Passed

"Direct contact info is available and verified on the support site."

Reason: Multiple official email addresses and local phone numbers are publicly listed, along with active social media profiles.

SSL validity and domain security

Score: 95/100
Passed

"Strong SSL presence with modern signature algorithm."

Reason: SSL certificate issued recently and valid through early 2026, supporting encrypted connections.

Trademark conflicts and brand impersonation

Score: 90/100
Passed

"No active trademark litigation involving Coins.ph domain."

Reason: Trademark search shows no conflicts specific to this domain, though generic 'COINS' marks exist unrelated to this platform.

Blacklist and phishing status

Score: 100/100
Passed

"Safe browsing checks come back clean."

Reason: No indication of blacklisting or phishing reports from trusted sources.

Physical office and customer reviews

Score: 60/100
Passed

"Presence of office adds credibility but suggests some customer dissatisfaction."

Reason: A physical corporate office is listed with a moderate Google rating of 2.9 out of 5, indicating mixed public perception.

News and reputation monitoring

Score: 70/100
Passed

"News portrays positive business moves contrasting with negative customer feedback."

Reason: Recent news articles show active business developments but user reviews highlight ongoing complaints.

Scam reports and user complaints summary

Score: 30/100
Failed

"Consistent complaint patterns raise suspicion around user experience and reliability."

Reason: User reviews from multiple platforms report account access issues, withdrawal delays, high fees, and poor customer support.

Your Next Steps

  • 1

    Verify recent user feedback before transacting substantial funds on Coins.ph.

  • 2

    Use official support contacts for any queries or disputes.

  • 3

    Monitor updates from trusted news sources regarding Coins.ph’s regulatory compliance and platform improvements.

Evidence & Citations

🕵🏻 Keep investigating

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