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Domain Due Diligence

Report for Www,petsbest.com

Report Date
October 28, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Pets Best Insurance Services LLC operates the website www.petsbest.com, a pet insurance provider with moderate web traffic and established digital presence primarily in the United States. The company publishes multiple contact emails and phone numbers, hosts several social media profiles, and appears in various news mentions highlighting partnerships and product offerings. Despite this, user reviews on multiple consumer platforms report issues such as delayed or partial claim reimbursements, unexpected billing, and poor customer service responsiveness, with some describing experiences as fraudulent or scam-like. However, third-party fraud blacklists and Google Safe Browsing list the domain as clean, and there is no evidence of major legal actions against the company. Overall, www,petsbest.com is a legitimate insurance provider but has a mixed reputation among customers due to service and billing complaints.

Confidence Score
73%

Risk Insights

✅

Strong Traffic and Verified Contact Info ✅

  • Moderate website traffic with mostly U.S. users.
  • Multiple verified emails and phone numbers available.
  • Active company presence on major social media platforms.
⚠️

Mixed Customer Feedback ⚠️

  • Users report billing and claim processing issues.
  • Some describe experiences as fraudulent or scam-like.
  • BBB and consumer reviews reveal unresolved disputes.

Contradictory Signals

The company is legitimate but customer experiences vary widely, showing service inconsistencies.

Signal A: Verified official contact and social media presence

Signal B: Numerous complaints about fraudulent billing and poor claims service

Category Scores

Red Flags & Warnings

  • Customer reports of unauthorized or unexpected withdrawals causing financial loss.
  • Frequent user complaints about lengthy claim delays and claim denials affecting reimbursement.
  • Negative BBB and consumer reviews citing poor customer service and unresolved disputes.

🔎 Detailed Checks & Analysis

Domain and traffic legitimacy

Score: 85/100
Passed

"Alexa rank around 69,556 and daily page views per visitor of 4.2 indicate active usage."

Reason: Moderate traffic and majority US visitors show authentic operations.

Contact information transparency

Score: 90/100
Passed

"Availability of official domains emails and updated Facebook, Twitter links verified."

Reason: Several verified emails, phones, and official social media exist for customers.

Blacklist and phishing checks

Score: 95/100
Passed

"Sources confirm domain is clear of known phishing or malware flags."

Reason: No presence on crypto scam or Google blacklists.

Trademark conflicts and brand legitimacy

Score: 10/100
Passed

"No trademarks conflicting with Pets Best brand found."

Reason: USPTO search returned no conflicts or impersonation reports.

Reputation and consumer feedback

Score: 40/100
Failed

"BBB complaints and online reviews show recurring issues with refund and service processes."

Reason: Multiple user reports of delayed claims, unexpected charges, and poor service indicate concerns.

Legal disputes or major regulatory actions

Score: 60/100
Passed

"Absence of lawsuits but presence of unresolved complaints noted."

Reason: No major legal actions found, but many customer disputes exist.

Your Next Steps

  • 1

    Carefully read all policy details and terms before purchasing.

  • 2

    Monitor your billing statements closely for unexpected charges.

  • 3

    Use official customer service channels to document and follow up on claims and disputes.

  • 4

    Consider comparing multiple pet insurance providers before decision making.

  • 5

    Report any suspicious billing or fraudulent activity to consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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