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Investigation & Evidence Report

Generated on Jan 16, 2026

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Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Woodforest.com is the website for Woodforest National Bank, a financial institution based in the United States. It attracts about 1.8 million monthly visits, primarily from U.S. users, and ranks #28,418 globally. The site uses standard and secure technologies, including HTTPS, CloudFlare CDN, and mobile payment options like Apple Pay and Google Pay. Contact information and multiple official emails are published on the site, affirming transparency and accessibility. The bank holds several live trademark registrations related to its brand name and services. It maintains physical locations with positive customer reviews, such as a 4.9-star rating for a branch in McComb, MS. News sources report ongoing business developments and expansions across multiple states. However, recent customer reviews often highlight concerns about fraud dispute handling, account closures, and customer service quality, with complaints documented on BBB and employee dissatisfaction noted on Indeed. There is no evidence of blacklisting or phishing risks currently associated with the domain. Overall, woodforest.com appears to be an established, functional banking site with a solid reputation but some customer service challenges to be aware of.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Technical Security

  • Valid SSL and HTTPS protect user data.
  • Uses CloudFlare CDN for reliability.
  • Supports major mobile payment methods.
⚠️

Mixed Customer Feedback

  • Multiple complaints about fraud dispute handling.
  • Issues reported with account closures and fees.
  • Employee reviews suggest internal service challenges.

Category Scores

Red Flags & Warnings

  • Numerous customer complaints note inadequate fraud protection and slow dispute resolution.
  • Reports of abrupt account closures and misleading staff advice create potential reliability concerns.
  • Employee reviews describe stressful work environment and management issues affecting service quality.

Detailed Checks & Insights

0-100 Scale

Domain & Traffic Analysis

Score: 85
Passed

"The site ranks #28,418 globally with 1.8M monthly visits mainly from the US."

Reason: The domain is established with significant traffic primarily from the US, indicating legitimacy.

Website Technology & Security

Score: 90
Passed

"SSL valid until April 2026; technologies include Apple Pay, Google Pay, and CloudFlare."

Reason: Use of HTTPS, valid SSL, reputable CDN (CloudFlare), and standard payment technologies confirm secure infrastructure.

Contact & Transparency

Score: 90
Passed

"Includes info@woodforest.com, reportphishing@woodforest.com, and multiple regional contacts."

Reason: Multiple official contact emails and phone numbers are publicly listed, supporting transparency.

Trademark & Legal Validity

Score: 85
Passed

"Multiple trademarks registered for Woodforest National Bank and related entities."

Reason: Active trademark registrations confirm brand ownership and legal status of the business.

Customer Reputation & Complaints

Score: 40
Failed

"BBB complaints document delayed investigations and inadequate resolutions; Indeed reviews note employee dissatisfaction."

Reason: Numerous verified customer complaints cite fraudulent charge handling, unexpected account closures, and poor service.

Blacklist & Scam Detection

Score: 100
Passed

"Clean reports from crypto scam and Google safe browsing checks."

Reason: No evidence of blacklisting or phishing threats associated with the domain currently.

Your Next Steps

  • 1

    If you plan to interact financially with Woodforest National Bank, carefully review the customer complaints, especially regarding fraud disputes and account management.

  • 2

    Use the official contact emails and phone numbers listed on woodforest.com to get support, avoiding unofficial channels.

  • 3

    Monitor official news sources and BBB for updates on customer experiences and regulatory actions.

  • 4

    Consider using other well-reviewed banking options if fraud handling and customer service are key concerns for you.

Key Evidence & Citations

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