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Domain Due Diligence

Report for Whitepages.com

Report Date
October 21, 2025
Recommendation
Avoid
Overall Summary
Scam
  Why we think so? 

Whitepages.com is a longstanding online directory service with significant monthly traffic, mainly in the U.S. It uses robust hosting and technologies from Amazon and Google. However, user reviews reveal consistent complaints about deceptive billing, poor customer service, and misleading information, including multiple class action lawsuits over privacy and advertising practices. While it shows technical legitimacy and brand history, substantial negative feedback on transparency and service accuracy warrants caution.

Confidence Score
38%

Risk Insights

🛠️

Established Domain with Robust Tech

  • Domain registered in 1996, showing long history.
  • Hosted on Amazon Web Services with Cloudflare CDN.
  • Valid SSL certificate ensures secure connections.
⚠️

Strong Consumer Complaints

  • Frequent reports of unauthorized charges and poor refund policies.
  • Multiple class action lawsuits for privacy and advertising violations.
  • Low ratings on major review sites indicate widespread dissatisfaction.

Contradictory Signals

Technical authenticity contrasts with poor consumer trust and legal issues.

Signal A: Technically legitimate domain and hosting

Signal B: High volume of user complaints describing scam-like billing and practices

Category Scores

Red Flags & Warnings

  • Numerous user complaints of deceptive billing and difficulty canceling memberships.
  • Ongoing legal disputes related to privacy violations and misleading advertising.
  • Poor reputation on consumer review sites with ratings near 1 star.

🔎 Detailed Checks & Analysis

Domain Age and Registry

Score: 80/100
Passed

"Strong domain age supports legitimacy."

Reason: Domain whitepages.com was registered in 1996, indicating a long-standing presence.

Technical Infrastructure

Score: 85/100
Passed

"Technical setup is consistent with a genuine, maintained service."

Reason: The site uses robust, reputable hosting and content delivery networks from Amazon and Cloudflare.

Reputation and Reviews

Score: 20/100
Failed

"Ratings on public platforms are very low with frequent scam accusations."

Reason: There are consistent complaints about deceptive billing, lack of refunds, and misleading information.

Legal and Compliance

Score: 40/100
Failed

"Serious legal concerns may affect trustworthiness."

Reason: Multiple legal actions including class action lawsuits over privacy violations and false advertising.

Blacklist and Security

Score: 80/100
Passed

"No technical security warnings identified."

Reason: No presence on phishing or crypto scam blacklists; SSL certificate is valid.

Your Next Steps

  • 1

    Avoid providing payment details or subscribing without careful review.

  • 2

    If you have paid, check your billing statements for unauthorized charges and dispute them if necessary.

  • 3

    Consult consumer protection agencies or legal advice if encountering unresolved billing or privacy issues.

  • 4

    Research and confirm alternative verified people search services with better reputations.

Evidence & Citations

🕵🏻 Keep investigating

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