Domain Investigation Report
Report generated: Dec 15, 2025
well.ca
http://well.caWhy we think so?
Well.ca is a Canadian online retailer specializing in health, beauty, and skincare products, serving mainly Canadian customers. It attracts about 3.7 million visits monthly with most traffic from Canada. The website uses well-known technologies like Amazon hosting and Google Analytics and holds valid SSL certification. Its WHOIS details indicate it has been registered since 2000 under a Canadian registrant. The business has a verified physical location and active social media channels. However, while the domain and infrastructure appear legitimate, customers report significant issues with shipping delays, lost packages, unresponsive customer service, and slow or refused refunds. Public reviews generally rate this retailer poorly, citing these problems repeatedly. Despite these complaints, there is no evidence that Well.ca is a scam or fraudulent; it is a real company with known operational challenges. If purchasing, use secure payment methods and avoid urgent or perishable products due to reported fulfillment problems.
Risk Insights
Legitimate domain with established Canadian ownership
- Domain registered since 2000
- Owned by BH Water Holdco Ltd. in Ontario
- WHOIS and SSL validate authenticity
Significant customer complaints on shipping and service
- Repeated reports of lost or delayed packages
- Poor customer service responsiveness
- Refund delays and disputes common
No scam or blacklist indications
- Clear from crypto scam and phishing blacklists
- No regulatory actions or lawsuits specifically about well.ca
Category Scores
Red Flags & Warnings
- Highly negative customer reviews focus on shipping delays, lost packages, and poor customer service.
- Multiple reports of money taken without shipment or slow/refused refunds increase the risk of consumer dissatisfaction.
- Complaints about damaged or expired products point to quality control issues.
Detailed Checks & Insights
0-100 Scale
Domain legitimacy check
Score: 90
Domain legitimacy check
Reason: Domain is long-registered and owned by a real Canadian company with proper contact details.
Technical infrastructure
Score: 90
Technical infrastructure
Reason: Uses reputable hosting, SSL, and common website technologies.
Blacklist and scam reports
Score: 85
Blacklist and scam reports
Reason: No blacklist or phishing warnings detected from major sources.
Customer reputation and complaints
Score: 35
Customer reputation and complaints
Reason: Negative reviews focus on shipping delays, lost packages, and poor refunds.
Legal and regulatory issues
Score: 80
Legal and regulatory issues
Reason: No significant legal disputes or regulatory actions found related to Well.ca.
Your Next Steps
-
1
Use credit card or PayPal for purchases to enable chargebacks if problems occur.
-
2
Avoid ordering perishable or urgent items because delivery delays are common.
-
3
Keep records of orders, communications, and receipts to help with disputes.
-
4
Check updated reviews before purchasing to monitor service reliability.
-
5
Contact customer service in writing and document responses for refund claims.
Evidence & Citations
-
Well.ca customer reviews and complaints at Sitejabber
Many customers report shipping and refund problems.
-
Well.ca WHOIS registration details
Domain registered since 2000 with Canadian registrant.
-
SimilarTech profile for well.ca
Well-established site with valid SSL and trusted infrastructure.
-
Google Places listing for Well.ca
Confirmed physical business location in Guelph, ON.
-
Crypto Scam Sniffer clear status for well.ca
No scam or blacklist flags detected.
🕵🏻 Keep vetting
Run another instant due diligence scan on any domain. Verify before you subscribe or shop!
25 Common Website Scams & How To Avoid Them »Scam types: Spot fake SaaS login pages before handing over credentials; Audit clone banking sites before customers log in; Investigate crypto investment landing pages
Scam Encyclopedia »Browse platform-specific scams / red flags and see real-world encounters curated by our analysts.
Community feedback
Not rated yet
0 reviews published
Leave a review
Reviews
No public reviews yet. Be the first to share your experience.