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Domain Due Diligence

Report for Vix.com

Report Date
October 19, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

vix.com is a Spanish-language streaming service operated by TelevisaUnivision, offering series, movies, and novelas primarily to audiences in Mexico and other Latin American countries. The site attracts about 21.6 million monthly visits, ranking around #2,693 globally, with a majority of traffic from Mexico and significant engagement metrics. The domain is well-established with a valid SSL certificate and uses reputable advertising and IT technologies. However, user reviews on multiple independent sites report persistent issues with unauthorized charges, difficulties canceling subscriptions, and poor customer support leading to unresolved refund requests. Despite these complaints, no formal legal disputes or scam designations directly involve vix.com. It is considered legitimate as a streaming platform but has a troubled reputation for billing and customer service.

Confidence Score
73%

Risk Insights

🌐

High Traffic, Mainly Mexico 🇲🇽

  • Over 21 million visits monthly, mostly from Mexico
  • Ranks around #2,693 globally
  • Active streaming platform visible in results
💳

User Complaints on Billing ⚠️

  • Many users report unauthorized charges
  • Refund and cancellation processes are problematic
  • Negative impact on reputation and trust
🛡️

No Scam or Legal Flags ✔️

  • No blacklists or phishing detected
  • No major legal disputes found specifically for vix.com
  • Technical indicators suggest genuine service

Contradictory Signals

The platform appears legitimate but struggles significantly with customer service and billing trust.

Signal A: No scam blacklists or phishing warnings

Signal B: High volume of user complaints about billing and refund issues

Category Scores

Red Flags & Warnings

  • Numerous user complaints about unauthorized charges and unresolved refund issues indicate poor customer service practices.
  • Low customer satisfaction ratings with over 90% one-star reviews reflect negative user experiences with billing and support.

🔎 Detailed Checks & Analysis

Domain and Traffic Analysis

Score: 80/100
Passed

"Traffic volume and geographic concentration support legitimacy; technology stack includes reputable platforms and valid SSL."

Reason: vix.com shows high traffic, mainly from Mexico, with a stable, established domain and strong technological backing.

User Reputation and Reviews

Score: 40/100
Failed

"User complaints chiefly concern billing and refund issues, not scam or hacking allegations."

Reason: Many users report unauthorized charges and poor customer service, resulting in overwhelmingly negative reviews.

Legal and Regulatory Checks

Score: 90/100
Passed

"Legal issues found relate to unrelated VIX entities or financial products, not the streaming site."

Reason: No documented legal disputes specifically involving vix.com were identified.

Blacklist and Scam Detection

Score: 85/100
Passed

"Scam detection sources confirm no known phishing or malware threats."

Reason: No blacklisting or scam warnings found in major monitoring systems including Google Safe Browsing and crypto scam detectors.

Contact and Social Media Presence

Score: 80/100
Passed

"Presence on recognized social platforms aligns with bona fide operations."

Reason: Active social media accounts on Facebook, Twitter, Instagram, and YouTube support site legitimacy.

Your Next Steps

  • 1

    If considering a subscription, carefully review the terms and monitor billing closely.

  • 2

    Contact customer support before subscribing to confirm cancellation and refund policies.

  • 3

    Check for alternative streaming services if you prioritize responsive customer service.

  • 4

    Report any unauthorized charges promptly to your payment provider.

  • 5

    Stay informed by reading updated user reviews and official announcements.

Evidence & Citations

🕵🏻 Keep investigating

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