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Domain Due Diligence

Report for Viagogo.co.uk

Report Date
November 6, 2025
Recommendation
Avoid
Overall Summary
Scam
  Why we think so? 

Viagogo.co.uk is an online ticket marketplace popular in the UK, with about 3.1 million monthly visits, primarily for concerts, sports, and theatre events. It uses reputable infrastructure like Amazon and Microsoft Azure, supporting secure web protocols. However, the platform has faced extensive legal challenges and consumer complaints regarding misleading practices, high ticket prices, and poor customer service. Reports document many users lost money due to non-delivered or invalid tickets, and obtaining refunds is often difficult. Regulatory bodies in the UK and other countries have taken legal action against Viagogo, resulting in court orders and compensation payments. Despite strong traffic and a well-built site, these issues raise significant trust concerns about the platform’s consumer reliability.

Confidence Score
28%

Risk Insights

⚠️

High Consumer Risk from Ticket Non-Delivery and Invalid Tickets

  • Many users report paying but not receiving tickets.
  • Invalid or duplicate tickets cause denied entry.
  • Refunds are hard to obtain, increasing financial losses.
📜

Multiple Legal Actions Undermine Trust

  • UK Competition Authority pursued court orders against Viagogo.
  • Compensation settlements occurred in Switzerland and other countries.
  • Ongoing regulatory scrutiny persists as of 2025.
🛡️

Strong Technical Setup with Trusted Hosting

  • Uses Amazon and Microsoft Azure cloud services.
  • Secure SSL certificates are properly configured.
  • High monthly traffic confirms operational platform.

Contradictory Signals

Despite strong technical and traffic indicators, regulatory and consumer issues reveal a poor trust profile.

Signal A: High website traffic and robust technical infrastructure

Signal B: Serious consumer complaints and legal enforcement actions

Category Scores

Red Flags & Warnings

  • Extensive user complaints include lost money from invalid, non-delivered, or overpriced tickets and poor refund assistance.
  • Multiple regulatory enforcement actions and court orders confirm misleading practices and compliance failures.
  • Difficulties in contacting customer service and obtaining refunds are frequently reported.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 30/100
Passed

"No registrant name publicly available, but technical setup reduces impersonation risk."

Reason: The domain is legitimate and has robust technical infrastructure with valid SSL certificates and recognized hosting providers.

Reputation and Reviews

Score: 10/100
Failed

"Users frequently report losing money and facing poor service. Authorities have taken legal action for misleading practices."

Reason: Extensive negative user reviews and multiple regulatory actions point to a problematic reputation for consumer trustworthiness.

Technical Infrastructure

Score: 70/100
Passed

"High traffic volume suggests a stable and operational technical platform."

Reason: The site uses high-quality paid services from Amazon, Microsoft Azure, and Akamai, ensuring reliable delivery and security.

Content and Transparency

Score: 40/100
Failed

"Legal rulings cite insufficient warnings and misleading guarantees."

Reason: Although the website content is professional, it has been found to inadequately disclose ticket terms, pricing, and seller identities, misleading consumers.

Legal Compliance

Score: 20/100
Failed

"Recent and past enforcement actions continue to challenge the platform's business practices."

Reason: Multiple legal actions and court orders reveal serious non-compliance with consumer protection laws and ongoing regulatory scrutiny.

Business Validity

Score: 25/100
Failed

"Compensation payouts and enforcement actions demonstrate ongoing trust and operational concerns."

Reason: Though the business is operational and popular, its repeated legal and consumer issues seriously undermine its overall legitimacy.

Your Next Steps

  • 1

    Avoid purchasing tickets through viagogo.co.uk due to high risk of scams and poor consumer protection.

  • 2

    If you must use the platform, carefully verify ticket legitimacy and save payment records for possible disputes.

  • 3

    Check for official ticket sellers or box offices for events as safer alternatives.

  • 4

    Report any fraudulent activity related to viagogo.co.uk to consumer protection agencies and financial institutions.

  • 5

    Stay informed about ongoing legal cases and regulatory updates concerning the platform.

Evidence & Citations

🕵🏻 Keep investigating

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