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Vaulted.com (Domain) Investigation Report

Generated on Feb 24, 2026

Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

vaulted.com is a U.S.-based website focused on gold and silver investments, offering an affiliate program and physical precious metals trading services. The domain attracts approximately 64,000 monthly visits, mainly from the United States, and uses a variety of advertising and analytics technologies, including Google Analytics and Facebook Pixel. It is hosted with reliable infrastructure such as CloudFlare and has valid SSL certificates, which are current with no imminent expiration. The site provides transparent contact information including email addresses and phone numbers, and has an active presence on several social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. Trademark searches reveal several "VAULTED" trademarks owned by different entities, but no direct conflicts seem evident for the exact brand. Google Safe Browsing and crypto scam blacklists do not flag this domain. However, despite the legitimate business setup, vaulted.com has a mixed reputation: numerous customer complaints about poor service, unfulfilled orders, unauthorized account activity, and freezing of accounts are documented. The Better Business Bureau assigns it an F rating due to unresolved complaints. Conversely, some users report positive experiences with high ratings on certain platforms. There are no public records of lawsuits involving the domain. Media mentions highlight the company’s gold investment offerings and partnerships. Overall, the main risk is related to customer service issues rather than clear fraud evidence. Potential users should exercise caution, especially with larger investments.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
75%

Risk Insights

⚠️

Mixed Customer Feedback

  • Multiple complaints about unfulfilled orders and poor customer service.
  • BBB gives an F rating due to unresolved issues.
  • Also positive reviews show some customers satisfied.

Legitimate Infrastructure

  • Uses CloudFlare CDN and valid SSL certificates.
  • Registered with reputable registrar GoDaddy.
  • No blacklist or phishing flags detected.

Category Scores

Red Flags & Warnings

  • BBB Rates vaulted.com F due to failure to address 25 customer complaints.
  • Multiple customer reports of unauthorized account access and frozen accounts with unresponsive support.
  • Significant number of complaints about unfulfilled orders and ignored cancellation requests.

Detailed Checks & Insights

0-100 Scale

Domain technical infrastructure and traffic

Score: 85
Passed

"This indicates a professionally maintained site consistent with legitimate businesses."

Reason: Domain shows consistent traffic (~64K monthly visits), valid SSL, and uses reputable CDN and analytics tools.

Contact and ownership transparency

Score: 80
Passed

"Availability of multiple direct contact points and social presence adds credibility."

Reason: Clear contact emails, phone numbers, and active social media profiles support transparency.

Domain age and registrar trust

Score: 90
Passed

"Registrar and domain age indicate stability and lower risk of fraudulent use."

Reason: Domain is mature with registration dating back to 2017 and registered via GoDaddy, a known registrar.

Trademark conflicts or impersonation

Score: 70
Passed

"Trademark registrations are diverse and do not suggest infringement against vaulted.com."

Reason: Multiple trademarks exist for VAULTED, but no conflicting or confusing uses targeting this domain found.

Blacklist and phishing status

Score: 85
Passed

"This reduces the likelihood of current phishing or scam activity associated with the domain."

Reason: No listings found in Google Safe Browsing or crypto scam blacklists.

Reputation and customer feedback

Score: 30
Failed

"While not definitive of fraud, poor service and account issues present a strong caution signal."

Reason: Significant unresolved customer complaints and BBB F rating indicate poor user experiences and service issues.

Your Next Steps

  • 1

    If considering investment, start with a small amount to verify service reliability.

  • 2

    Check official website and contact support to clarify any account or order concerns before committing funds.

  • 3

    Review user feedback on trusted third-party platforms beyond the BBB for up-to-date customer experiences.

  • 4

    Monitor for any new scam reports or warnings via cybersecurity sites and forums.

  • 5

    Use multi-factor authentication and secure payment methods to reduce risk of unauthorized access.

Key Evidence & Citations

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