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Domain Due Diligence

Report for Upfaithandfamily.com

Report Date
October 6, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Summary: UP Faith & Family (upfaithandfamily.com) appears to be a legitimate streaming service brand with real traffic, active social profiles, and a long-lived domain (registered in 2015). At the same time, multiple consumer complaints about billing and cancellation practices show recurring friction and unresolved disputes. There is no evidence of phishing or crypto-blacklist listings, but users should be cautious with subscription billing and verify where charges originate (direct site vs. third-party app stores).

Confidence Score
70%

Risk Insights

⚖️

Real service but billing friction

  • Long-lived domain and ~450k monthly visits indicate a functioning streaming site.
  • Several billing/cancellation complaints suggest users should monitor charges closely.
  • Verify whether charges come from the site, Amazon, or an app store before disputing.

Contradictory Signals

The site behaves like a real streaming brand but has recurring operational issues around billing and customer support.

Signal A: High traffic and active social profiles (suggests legitimate service)

Signal B: Multiple billing complaints and opaque WHOIS (suggests trust risk)

Category Scores

Red Flags & Warnings

  • Repeated billing and cancellation complaints on BBB and consumer forums, including reports of double charges and difficulty obtaining refunds.
  • WHOIS registrant details are privacy-redacted, reducing direct transparency about ownership.
  • Terms of Service enforce arbitration and waive class actions, which limits collective consumer recourse.

🔎 Detailed Checks & Analysis

Domain age & registration

Score: 80/100
Passed

"Long-lived registration (2015) lowers the likelihood this is a short-term scam domain; WHOIS shows privacy redaction but registry dates and registrar are consistent."

Reason: Domain created in August 2015 and remains active, which supports legitimacy.

Traffic volume & audience

Score: 85/100
Passed

"High visits and steady monthly estimates (414k–472k across recent months) indicate real user engagement rather than fake traffic spikes."

Reason: SimilarWeb reports ~450k monthly visits and strong US share, consistent with an operational streaming brand.

Reputation & consumer complaints

Score: 45/100
Failed

"Complaints focus on recurring charges, double-billing, and customer service responsiveness; some resolved, some unresolved—this is a moderate negative signal."

Reason: Multiple billing and cancellation complaints on BBB and review forums raise trust concerns for paying customers.

Technical security & infrastructure

Score: 80/100
Passed

"Valid SSL and Cloudflare nameservers reduce risk of on-site malware or trivial impersonation; certificate validity is current at the time of check."

Reason: HTTPS in use, Cloudflare CDN, and common video delivery tools suggest standard security and delivery practices.

Blacklist / phishing indicators

Score: 90/100
Passed

"Negative results from Google Safe Browsing and crypto-scanner lower the probability of phishing or active malware distribution from this domain."

Reason: No matches on Safe Browsing or crypto scam lists were found.

Contact transparency & social presence

Score: 75/100
Passed

"Facebook, Twitter, Instagram, and YouTube accounts exist and link to the brand; lack of visible site email/phone is a minor transparency gap."

Reason: Active social channels and platform accounts are present, but direct support emails/phone numbers were not found in site scraping.

Legal & dispute handling

Score: 55/100
Failed

"TOS arbitration clause and opt-out limitations are common but reduce consumer leverage in billing disputes; combine that with complaint volume for a downside signal."

Reason: Terms of Service require arbitration and include a class-action waiver, which can be unfavorable for consumers.

Your Next Steps

  • 1

    Before subscribing, confirm the payment channel: check if you’re signing up directly on upfaithandfamily.com or via Amazon/iOS/Google Play and note which account will be billed.

  • 2

    Use a credit card (not debit) or a virtual card for trials so you can dispute unexpected charges more easily.

  • 3

    Record transaction IDs and take screenshots of subscription and cancellation flows; contact support with that information if billing issues appear.

  • 4

    Check the BBB complaint page and consumer forums for recent resolutions before paying for an annual plan.

  • 5

    If you see unauthorized recurring charges that customer service won’t fix, contact your card issuer to dispute the charge and consider filing a complaint with your local consumer protection agency.

Evidence & Citations

🕵🏻 Keep investigating

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