Upack.com (Domain) Investigation Report
Generated on Feb 26, 2026
Why we think so?
U-Pack operates a long-distance moving service under a well-established brand owned by Arkansas Best Corporation, with about 400K monthly visits largely from the U.S. The site uses solid infrastructure including Akamai CDN and Google Analytics. It holds live U.S. trademarks confirming its business identity. Customer reviews show overall positive feedback on pricing and service, but reveal issues with communication and delivery delays. The company is not on crypto or phishing blacklists and has no active scam flags. It maintains an A+ Better Business Bureau rating but has multiple formal complaints around damage claims, billing, and service inconsistencies. No active lawsuits are publicly documented, though some customers threaten legal action over contract and liability disputes. Physical locations have good Google ratings near major U.S. cities. Overall, upack.com reflects a legitimate moving business with some customer service challenges and mixed reputational signals.
Risk Insights
Legitimate Brand with Mixed Reviews
- U-Pack is owned by Arkansas Best Corporation with verified trademark registrations.
- The company has a recognized online presence with substantial monthly traffic.
- Customer feedback includes positive ratings but also notable complaints about service quality.
No Evidence of Scam or Blacklist Presence
- Not listed on crypto scam or phishing blacklists.
- Google Safe Browsing reports no threats.
- Company uses professional website technologies and secure domain handling.
Customer Service Issues Highlighted
- Multiple unresolved complaints at BBB focus on delivery delays and communication breakdowns.
- Liability disputes over damaged goods are frequent and legally contested by customers.
- Users report unexpected billing practices and difficulty resolving problems.
Category Scores
Red Flags & Warnings
- Several customer complaints cite poor communication causing delivery delays and billing disputes.
- Recurring issues with damage claims and low liability payouts frustrate customers.
Detailed Checks & Insights
0-100 Scale
Domain ownership and age
Score: 85
Domain ownership and age
"The domain uses several Akamai name servers and has a standard registration profile consistent with a legitimate business."
Reason: Registered with GoDaddy and uses reputable domain servers, with no signs of suspicious ownership.
Website technology and traffic
Score: 85
Website technology and traffic
"Site employs Akamai CDN, Google Analytics, and multiple major ad platforms; traffic is stable around 400K monthly visits."
Reason: Demonstrates mature use of proven web technologies and healthy, geographically relevant traffic volumes.
Reputation and user feedback
Score: 50
Reputation and user feedback
"Despite an A+ BBB rating, multiple users report delays, poor communication, and disputes over damages and charges."
Reason: Mixed customer feedback with unresolved complaints on delivery and billing.
Blacklist and phishing checks
Score: 90
Blacklist and phishing checks
"No matches found in crypto scam or safe browsing systems, indicating low technical security risks."
Reason: No blacklists or phishing alerts detected from major sources including Google Safe Browsing.
Trademark and brand legitimacy
Score: 90
Trademark and brand legitimacy
"Trademark registrations confirm the company identity with current legal status as of 2026."
Reason: Active trademarks by Arkansas Best Corporation validate the brand identity and legal claims.
Legal and dispute status
Score: 60
Legal and dispute status
"Customer complaints include threats of civil suits and litigation over contract breaches and liability limits."
Reason: No active lawsuits found but documented disputes and threats of legal action over service issues.
Your Next Steps
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1
Review Better Business Bureau and ConsumerAffairs for latest user experiences and complaint resolutions.
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2
Contact customer support at verified emails (e.g., customercare@upack.com) for specific service questions.
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3
Check Google Places listings for physical location details and user ratings near your area.
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4
Consider risks around delivery delays and review liability coverage if using their moving services.
Key Evidence & Citations
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U-Pack Customer Reviews and Complaints
⤷ Customer reviews detail both strengths and complaints, with BBB A+ rating but unresolved disputes.
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Website Traffic and Technology Analysis for upack.com
⤷ Shows ~400,000 monthly visits mostly from the US and robust site tech infrastructure.
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U.S. Trademark Data for UPACK
⤷ Confirms trademarks under Arkansas Best Corporation associated with upack.com.
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