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Domain Due Diligence

Report for Traveloka.com

Report Date
October 8, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Traveloka (traveloka.com) is a high-traffic, long-standing online travel marketplace headquartered in Southeast Asia. It records ~30 million monthly visits, uses major infrastructure (AWS, CloudFront, Cloudflare), and accepts mainstream payments (Visa, Mastercard, PayPal, local wallets). Security and platform signals are strong: valid SSL, mature DNS/MX setup, and no Google Safe Browsing or crypto-blacklist hits. However, recurring consumer complaints — mainly over refunds, pricing transparency, and impersonation scams where fraudsters pose as Traveloka — mean you should proceed with caution when paying or sharing sensitive data. ⚠️

Confidence Score
83%

Risk Insights

✅

High legitimacy signals

  • Domain active since 2011 with valid SSL
  • ~30M monthly visits and #1 category rank in travel/air travel
  • Uses enterprise services (AWS, CloudFront) and major payment processors
⚠️

Consumer-facing risk: refunds & impersonation

  • Multiple user complaints about pricing transparency and refund handling
  • Frequent reports of scammers impersonating Traveloka and requesting off-platform payments
  • Official Traveloka guidance warns users about brand impersonation

Contradictory Signals

The site itself appears authentic and enterprise-grade, but operational issues and third-party impersonators create consumer risk that looks scam-like in individual cases.

Signal A: Strong technical and traffic signals (long-lived domain, AWS hosting, large user base).

Signal B: Frequent user complaints and impersonation scams that cause real financial harm to some customers.

Category Scores

Red Flags & Warnings

  • Repeated consumer complaints about pricing transparency and denied or delayed refunds on public review sites and forums.
  • Frequent brand-impersonation scams reported; scammers use Traveloka branding to trick victims into off-platform payments.
  • WHOIS shows registrant privacy/identity protection service, which hides the direct owner contact — not unusual for big brands but reduces traceability.

🔎 Detailed Checks & Analysis

Domain age & WHOIS

Score: 90/100
Passed

"Registered on 2011-01-23; registrar is Amazon Registrar, Inc.; public registrant details are proxied via an identity-protect service, which is common for larger firms but hides owner PII."

Reason: Domain registered in 2011 and continuously active — long registration supports authenticity.

SSL certificate & TLS validity

Score: 95/100
Passed

"SSL valid from 2024-12-29 to 2026-01-28, signature RSA-SHA256 — correct setup for a production site handling payments."

Reason: Valid SSL certificate issued by Amazon RSA 2048 M02 and not expiring imminently.

Traffic & popularity

Score: 92/100
Passed

"SimilarWeb reports ~30.8M visits (snapshot 2025-09) and category rank #1 in travel/air travel; primary audience concentrated in Indonesia (~65%)."

Reason: Very high monthly visits (~30M+) and top category rank indicate a widely used service.

Technology and payment integrations

Score: 90/100
Passed

"Listed integrations include AWS, CloudFront, PayPal, Visa/Mastercard, SendGrid, Salesforce, and anti-fraud tech (ThreatMetrix/LexisNexis)."

Reason: Uses enterprise-grade technology and established payment providers, reducing fraud risk on the platform side.

Contact details and support channels

Score: 75/100
Passed

"Contact emails such as cs@traveloka.com and multiple call-center numbers are present; presence of official channels is positive, yet consumer complaints cite slow or unsatisfactory dispute resolution."

Reason: Official customer service emails and phone numbers are published on site, but some users report poor support outcomes.

Consumer complaints & reputation

Score: 45/100
Failed

"Public forums (PissedConsumer, ProductReview, TripAdvisor) contain multiple threads alleging pricing surprises, delayed refunds, and difficult support interactions; some issues are later resolved after escalation."

Reason: Numerous consumer reports of overcharging, refund denials, and unresolved disputes reduce trust for at-risk transactions.

Blacklists & threat intelligence

Score: 88/100
Passed

"Scanners returned no matched threats; safe-browsing and crypto-scam checks are clean, which lowers the likelihood of active phishing distribution from the domain itself."

Reason: No hits on Google Safe Browsing and not listed on crypto-scam blacklists.

Trademark / USPTO conflicts

Score: 70/100
Passed

"Search returned zero USPTO elements for 'traveloka.com'; this does not preclude registrations in local jurisdictions outside USPTO scope."

Reason: No immediate USPTO trademark conflicts found for the query; brand usage appears established in regional markets.

Your Next Steps

  • 1

    Only complete bookings and payments through the official traveloka.com site or the official Traveloka app; avoid payments to personal bank accounts or invoices sent via social DMs.

  • 2

    Keep screenshots and receipts for all bookings and payment confirmations; if a problem occurs, file a complaint through Traveloka’s official help center and retain timestamps.

  • 3

    If a large charge or refused refund occurs, dispute the charge with your card issuer (Visa/Mastercard) and provide booking evidence.

  • 4

    Verify contact channels — use support emails/phone numbers listed on traveloka.com (e.g., cs@traveloka.com) and cross-check against the site’s contact page before sharing payment details.

  • 5

    Report impersonation or phishing attempts to Traveloka (their published scam-help pages) and to your local consumer protection agency.

Evidence & Citations

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