Domain Due Diligence
Report for Travel.orange.com
Why we think so?
Travel.orange.com is the official site for Orange Travel's prepaid SIM and eSIM cards used by international travelers. It serves mostly US and European customers with about 320,000 monthly visits, ranking #118,000 globally. The site uses standard and modern web technologies and holds valid SSL certification, supporting secure connections. The online brand is linked to the well-known Orange company with live trademarks protecting the name, indicating legitimate business identity. However, there are multiple user reports of technical problems, poor customer support, and monetary loss relating to purchased travel SIM/eSIM plans. Some users have labeled their experience as a scam due to non-working products and no refunds, but reputable scam monitoring sites rate the website overall as likely legitimate and reliable. A notable legal case in Egypt found Orange Travel liable for personal data protection failures, resulting in compensation orders. While there are documented complaints and a serious legal precedent on data privacy, no concrete evidence suggests systematic fraud or ongoing scam operations.
Risk Insights
Strong Brand Backed by Active Trademarks
- Multiple live trademarks protect the 'Orange' brand
- Brand ownership by established Orange Brand Services LTD
- Supports authenticity of travel.orange.com as genuine brand site
Notable Customer Service Issues
- Reports of non-working eSIM/SIM cards leading to monetary loss
- Poor or no refunds and slow customer support responses
- Necessary to exercise caution and confirm product reliability before purchase
Legal Accountability for Data Protection
- Court ruling confirmed Orange Travel liable for privacy breach
- Compensation awarded for damages including psychological distress
- Highlights importance of monitoring data security practices
Contradictory Signals
While technical and customer support issues are well-documented, no clear evidence of systematic scam exists.
Signal A: Reputable scam-check sites give high trust rating
Signal B: Multiple user complaints of service failure and loss
Category Scores
Red Flags & Warnings
- Customer reports consistently describe technical failures and refusal of refunds for non-working SIM/eSIM plans.
- Legal ruling found Orange Travel liable for failing to protect customer personal data, with ordered compensation.
🔎 Detailed Checks & Analysis
Domain and Infrastructure Review
Score: 80/100
Domain and Infrastructure Review
"The secure connection and stable infrastructure support domain legitimacy and safety."
Reason: Site uses HTTPS with a valid DigiCert SSL certificate and modern web technologies indicating professional setup.
Brand and Trademark Verification
Score: 85/100
Brand and Trademark Verification
"No signs of brand impersonation or counterfeit trademark usage detected."
Reason: Active trademarks held by Orange Brand Services LTD confirm brand legitimacy and proper use of 'Orange' name.
Customer Reports and Reputation
Score: 50/100
Customer Reports and Reputation
"Reputation damage stems from unresolved service and product issues, though no systemic fraud is proven."
Reason: There are credible user complaints about faulty products, poor customer support, and refund refusals, impacting reputation.
Legal and Regulatory Issues
Score: 60/100
Legal and Regulatory Issues
"Legal accountability exists, but no widespread ongoing disputes have been reported."
Reason: At least one significant court ruling found Orange liable for failing to protect customer data, leading to compensation orders.
Blacklist and Scam Database Check
Score: 80/100
Blacklist and Scam Database Check
"Absence from blacklists supports domain's clean technical reputation."
Reason: Domain not found on crypto scam or Google phishing blacklists, indicating no known scam flags.
Your Next Steps
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1
Exercise caution when purchasing SIM/eSIM products from travel.orange.com; check recent user reviews to assess current service quality.
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2
Verify the legitimacy and refund policies before committing to a purchase due to reported customer support problems.
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3
Report unresolved issues related to non-functioning products or lack of refunds to consumer protection agencies if necessary.
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4
Be particularly attentive to personal data security when using their services given established legal liability for data mishandling.
Evidence & Citations
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User reports of loss and poor service from travel.orange.com eSIM plans
Many users report technical failures and lack of refunds on multiple independent platforms.
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Scamadviser review for travel.orange.com
Rates the site as likely legitimate with some caution advised.
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Legal ruling on data protection breach in Egypt against Orange
Court held Orange liable for personal data protection failure with damages.
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SimilarTech overview of travel.orange.com
Details website technology, traffic volume and domain usage supporting legitimacy.
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USPTO Trademark Search Results for 'Orange'
Confirms active trademarks for Orange Brand Services Ltd associated with the domain's brand.
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