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Domain Due Diligence

Report for Totalbyverizon.com

Report Date
November 13, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

totalbyverizon.com is the official site for Total by Verizon, a prepaid wireless brand running on Verizon's 5G network. It receives about 42,000 monthly visits mostly from the United States. The site runs multiple legitimate technologies for analytics and marketing, and is protected by a valid SSL certificate. However, extensive user complaints detail billing errors, unfulfilled refunds, misleading promotions, and poor customer service. Although it has no blacklists or phishing warnings, the complaints and dispute history suggest significant service issues. The brand enforces arbitration for disputes, limiting formal legal actions. This indicates that while the site is legitimate in structure, users should proceed with caution due to repeated customer problems.

Confidence Score
63%

Risk Insights

⚠️

User complaints highlight billing and refund issues

  • Frequent reports of overcharges and denied refunds.
  • Multiple users describe misleading promotions and poor support.
  • Fails to resolve many disputes satisfactorily.
✅

Site infrastructure and SSL are properly executed

  • Uses DigiCert SSL with valid certificate.
  • Employs multiple reputable marketing and analytics technologies.
  • DNS and hosting appear stable and professional.

Contradictory Signals

While the site operates as an official branded telecom service, the volume of consumer problems may impact trust.

Signal A: Strong technical infrastructure and official brand links

Signal B: Numerous customer complaints about legitimacy and billing

Category Scores

Red Flags & Warnings

  • Numerous complaints of billing errors and failure to refund documented by BBB and consumer review sites.
  • Reports of misleading promotional offers causing customer dissatisfaction and claims of deceptive conduct.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure

Score: 85/100
Passed

"Secure and mature technical setup indicates a well-maintained official site."

Reason: The domain has a valid SSL certificate issued by DigiCert and uses reputable DNS providers. The site runs multiple analytics and advertising technologies common for legitimate e-commerce sites.

Traffic and Engagement Quality

Score: 40/100
Failed

"User behavior metrics raise questions about site utility and visitor satisfaction."

Reason: Monthly visits are moderate (~42k) but show a declining trend. Bounce rate is high at 73.8%, and pages per visit are low, suggesting poor user engagement.

User Reputation and Customer Reviews

Score: 20/100
Failed

"Widespread negative feedback undermines trust in the customer experience."

Reason: Numerous verified complaints at BBB and consumer sites describe billing errors, denied refunds, misleading offers, and poor customer support. This damages overall reputation.

Legal and Compliance Status

Score: 50/100
Failed

"Legal protections favor the company, which may hinder consumer rights."

Reason: The company enforces arbitration clauses limiting class actions and lawsuits. Although no major regulatory actions are found, the high volume of disputes suggests ongoing customer dissatisfaction.

Content Authenticity and External Presence

Score: 75/100
Passed

"Strong brand linkage and public presence support legitimacy claims."

Reason: The website is backed by Verizon, an established telecommunications brand, supported by official social media profiles and consistent news coverage.

Your Next Steps

  • 1

    Verify any promotional offers directly with official Verizon or Total Wireless customer service before committing.

  • 2

    Review terms and conditions, especially arbitration clauses, to understand dispute resolution options.

  • 3

    Be cautious with payment and monitor billing closely for unauthorized charges.

  • 4

    Report any suspected fraud or non-resolution to consumer protection agencies such as the Better Business Bureau or Federal Trade Commission.

  • 5

    Use the official support channels linked on totalbyverizon.com to seek help, and document all interactions.

Evidence & Citations

🕵🏻 Keep investigating

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