Domain Due Diligence
Report for Toolstation.com
Why we think so?
Toolstation.com is a well-established UK-based retailer specializing in tools, hardware, plumbing, electrical supplies, and decorating materials. The website ranks well globally (~#5,695) with about 9.2 million monthly visits, predominantly from the United Kingdom. The site employs trusted payment systems including Visa, Mastercard, PayPal, and Apple Pay, and uses common web technologies like Apache server, Google Cloud, and Laravel framework. WHOIS records show the domain is registered with CSC Corporate Domains, Inc., created in 1999, and has valid SSL certificates. Toolstation holds multiple live trademark registrations in the US covering a wide range of hardware and construction goods under the name "TOOLSTATION." The company maintains active physical stores in the UK, with online and physical presence linked via official social media and Google Maps listings. Customer feedback is mixed, praising product range and pricing but highlighting some customer service and fulfillment challenges. There are no credible scam reports for the official site, although third-party scammers impersonate Toolstation on other domains. No major lawsuits have been reported beyond some employment tribunal cases and normal customer disputes.
Risk Insights
Strong UK Traffic and Brand Presence
- 9.2 million monthly visits mainly from the UK
- Ranks #5,695 globally
- Multiple active trademarks protect the brand
Secure Domain Setup
- Registered since 1999 with CSC Corporate Domains
- Valid SSL certificate issued recently
- Multiple payment methods supported
Mixed Customer Reviews
- Positive feedback on pricing and product range
- Frequent complaints about customer service delays
- Refund and delivery issues reported by several users
Contradictory Signals
Customer satisfaction varies mainly due to after-sales service quality discrepancies.
Signal A: Positive product and pricing feedback
Signal B: Negative customer service and refund complaints
Category Scores
Red Flags & Warnings
- Customer reviews report issues with customer service responsiveness, returns, and delayed deliveries.
🔎 Detailed Checks & Analysis
Website Traffic and Popularity
Score: 95/100
Website Traffic and Popularity
"Significant real user traffic indicates a legitimate business and active online presence."
Reason: The domain has high global traffic (~9.2M monthly visits) and ranks ~#5,695, primarily serving UK users.
Domain Registration and SSL
Score: 90/100
Domain Registration and SSL
"This ensures that the domain ownership is stable and the site is secure for transactions."
Reason: Registered since 1999 with a reputable registrar and valid SSL certificates currently active.
Trademark Verification
Score: 90/100
Trademark Verification
"Trademark ownership supports brand authenticity and business legitimacy."
Reason: Active registered trademarks for TOOLSTATION cover relevant goods and services.
Blacklist and Phishing Status
Score: 95/100
Blacklist and Phishing Status
"No detected security risks or phishing associated with the domain."
Reason: No presence on crypto scam blacklists or Google Safe Browsing threat lists.
Customer Feedback and Reputation
Score: 70/100
Customer Feedback and Reputation
"User experience varies; potential buyers should exercise caution with post-purchase support."
Reason: While many reviews praise the product range and pricing, there are repeated complaints about customer service and order fulfillment.
Contact Transparency and Social Presence
Score: 85/100
Contact Transparency and Social Presence
"Strong online presence with verified contact information reduces scam risk."
Reason: The site lists multiple contact emails, phones, and official social media accounts with active engagement.
Your Next Steps
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1
Confirm you are accessing the official domain 'toolstation.com' to avoid impersonator sites.
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2
Check recent customer reviews on multiple platforms for the latest consumer experiences.
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3
Use official contact emails and phone numbers listed on the site for inquiries or support.
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4
Exercise caution during returns or refund processes due to reported customer service variability.
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5
Monitor any news or updates regarding company operations or legal issues via trusted sources.
Evidence & Citations
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Toolstation.com traffic and technology profile
Detailed website tech stack, traffic, and payment system info.
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WHOIS and SSL certificate details for toolstation.com
Registrar info and SSL validity confirm domain authenticity.
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TOOLSTATION Trademark Registration
Multiple live trademarks in US support brand legitimacy.
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Toolstation customer reviews and complaints summary
Review sites reveal mixed customer service experiences.
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Google Safe Browsing and crypto scam blacklist status
No detected threats or blacklisting recorded for toolstation.com.
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