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Domain Due Diligence

Report for Tileclub.com

Report Date
October 15, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Tileclub.com is an online tile store serving residential and commercial customers, primarily in the United States. It attracts over 200,000 monthly visitors, uses credible payment methods like PayPal and credit cards, and is hosted on GoDaddy with HTTPS encryption. The domain is well-established with consistent Whois records and no blacklist hits. Customer feedback shows positive experiences overall, though some report issues with damaged shipments and strict return policies. No credible reports label the site as fraudulent or involved in scams. Legal records include a single 2008 debt-related lawsuit, with no recent disputes or scam allegations. The site maintains active social media and multiple contact methods for support, enhancing trust.

Confidence Score
83%

Risk Insights

🛡️

Established and secure domain

  • Created in 1996 with GoDaddy registrar
  • Valid HTTPS SSL certificate in place
  • Stable DNS configuration
💳

Legitimate payment methods

  • Supports PayPal, Visa, MasterCard, American Express
  • Integrated with Shopify Pay
  • Multiple trusted payment options increase safety
🌐

Customer engagement and traffic

  • ~210K monthly visits primarily from the US
  • Moderate bounce rate (~47%) and average session duration
  • Good user interaction metrics for a retail site
✅

No scam or phishing blacklists

  • Not blacklisted by crypto scam or Google Safe Browsing
  • No malware or phishing alerts detected
⚠️

Mixed but typical consumer feedback

  • Delivery issues like broken tiles reported
  • Strict return policies cause some customer frustration
  • No fraud or scam allegations in reviews

Contradictory Signals

While technical checks show the site is safe, some user experience issues exist, which are typical for e-commerce but not signs of fraud.

Signal A: No blacklist detections or malware warnings

Signal B: Some user complaints about delivery damage and customer service delays

Category Scores

Red Flags & Warnings

  • Some customer complaints about broken or missing tiles on delivery and slow resolution.
  • Return window for reporting issues is shorter than typical industry standard (72 hours vs. 30–90 days).
  • A 2008 contract/debt collection lawsuit was filed against Tileclub, though no recent legal disputes surfaced.

🔎 Detailed Checks & Analysis

Domain legitimacy and infrastructure

Score: 90/100
Passed

"The domain is registered with GoDaddy with creation date in 1996, uses HTTPS with a valid certificate, and stable nameservers, indicating a secure web presence."

Reason: Domain is well-established since the 1990s with stable DNS and valid SSL certificate.

Traffic and usage patterns

Score: 85/100
Passed

"Visitors are mostly from the U.S., with reasonable bounce rates and time on site, showing real user engagement."

Reason: Monthly visitors exceed 200,000 with primarily U.S.-based users, consistent with legitimate retail site traffic.

Payment and e-commerce technology

Score: 90/100
Passed

"Use of recognized payment platforms reduces risk of fraud and reassures customers."

Reason: Multiple major payment methods active, including PayPal, Visa, American Express, and Shopify Payments.

Customer contact and support accessibility

Score: 85/100
Passed

"Multiple emails for support, returns, and trade inquiries plus active social media links enhance transparency."

Reason: Consistent contact emails and phone number are publicly available, supporting user trust and issue resolution.

Brand and trademark protection

Score: 80/100
Passed

"Trademark ownership by named individuals or firms recorded in USPTO database."

Reason: Registered trademarks under Tileclub confirm brand legitimacy and help prevent impersonation risks.

Blacklist and security checks

Score: 90/100
Passed

"This absence supports the website's reputation as safe from malware and phishing."

Reason: No listings found on crypto scam blacklists or Google Safe Browsing flagged sites.

Reputation and user reviews

Score: 75/100
Passed

"Reviews mostly describe typical retail problems like damaged goods and strict return policies rather than fraudulent behavior."

Reason: No credible scam or fraud reviews, but some customer service and delivery issues noted.

Legal and compliance record

Score: 70/100
Passed

"Current records show no significant legal risks compromising business legitimacy."

Reason: A 2008 debt collection lawsuit exists but no recent disputes or scam claims are found.

Your Next Steps

  • 1

    Review Tileclub’s detailed return and damage policies before ordering large tile quantities.

  • 2

    Use provided official contact emails like support@tileclub.com for queries or issue resolution.

  • 3

    Check product reviews and delivery feedback for specifics before purchasing.

  • 4

    Monitor for any updates in third-party scam or blacklist reports to stay informed.

  • 5

    Consider contacting customer service to clarify any policy questions in advance.

Evidence & Citations

🕵🏻 Keep investigating

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