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Ticketmaster.com (Domain) Investigation Report

Generated on Feb 23, 2026

Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Ticketmaster.com is a major ticket marketplace recognized as the official platform for NBA tickets and numerous events. It ranks #306 globally with about 123 million monthly visits, predominantly from the United States. The site employs reputable technologies like Akamai CDN and Amazon hosting, uses secure SSL certificates valid through September 2026, and provides multiple verified contact emails and phone numbers. Several live trademarks under Ticketmaster Corporation and Live Nation Entertainment cover its ticket sales and event promotion services. While Ticketmaster.com is not blacklisted and passes Google Safe Browsing checks, it faces substantial customer complaints concerning refunds, pricing transparency, and service responsiveness. Additionally, it is involved in ongoing high-profile antitrust lawsuits alleging monopolistic and unfair ticketing practices. Users should exercise caution, especially regarding third-party ticket resales and suspicious offers.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛡️

Strong Technical Foundation

  • Uses reputable CDNs like Akamai and Cloudflare
  • Valid SSL certificate to protect user data
  • High monthly visits (~123 million) indicate trust
⚠️

Notable Customer Service Challenges

  • Multiple complaints about refunds and pricing transparency
  • Reports of poor responsiveness to customer issues
  • Important to verify purchases carefully
⚖️

Ongoing Legal Scrutiny

  • Facing multiple antitrust lawsuits by DOJ, FTC, and states
  • Allegations of monopolistic and unfair business practices
  • Trial set for early 2026, which may impact operations

Category Scores

Red Flags & Warnings

  • Significant complaints about refund denials, pricing issues, and customer service responsiveness reported in multiple complaint forums.
  • Involvement in active antitrust and consumer protection lawsuits alleging deceptive practices and monopolistic behavior.

Detailed Checks & Insights

0-100 Scale

Valid domain registration and SSL

Score: 95
Passed

"WHOIS shows creation in 1994. SSL issued by GlobalSign, common for major sites."

Reason: Ticketmaster.com has long-term registration with a reputable registrar and a valid SSL certificate valid through September 2026, confirming authenticity and secure connection.

Website technology and traffic

Score: 88
Passed

"Tech stack includes Adobe Marketing Cloud, Google Analytics, multiple payment providers."

Reason: Traffic ranks #306 globally with 123M monthly visits, major US presence, and uses well-known infrastructure like Akamai CDN and Amazon Hosting, signaling strong operational capability.

Contact and social media presence

Score: 90
Passed

"Contact emails align with ticket sales and support functions."

Reason: Multiple verified emails and phone numbers are listed on official Ticketmaster.com pages, along with active social profiles including Facebook, Twitter, and Instagram.

Blacklist and safety indicators

Score: 90
Passed

"No risk or matched threats found in Google Safe Browsing data."

Reason: Ticketmaster.com is not flagged on crypto scam databases or Google Safe Browsing lists, indicating low risk of malware or phishing domains.

Trademark and brand verification

Score: 85
Passed

"Trademark registrations date back to 1977 or earlier, with current ownership active."

Reason: Multiple live trademarks under Ticketmaster Corporation and Live Nation relate directly to ticket sales and event promotion, reinforcing brand legitimacy.

Customer complaints and reputation

Score: 40
Failed

"Complaints include refusal of refund for tickets and obstructed resale disclosures."

Reason: Significant complaints focus on refund delays, misleading pricing, and responsiveness issues reported by BBB and government sources, undermining user trust.

Legal and regulatory issues

Score: 45
Failed

"Judge upheld claims relating to venue-facing ticketing monopoly; trial scheduled for March 2026."

Reason: Ticketmaster and its parent Live Nation face ongoing antitrust lawsuits and FTC actions alleging monopolistic and deceptive practices, creating legal risk and negative public perception.

Your Next Steps

  • 1

    Verify ticket purchases directly through official Ticketmaster channels only.

  • 2

    Avoid buying tickets from unauthorized third-party sellers or suspicious websites.

  • 3

    Check current news and legal developments for changes affecting Ticketmaster's services.

  • 4

    Use strong account security measures including two-factor authentication.

  • 5

    Contact official Ticketmaster customer support via verified emails or phone numbers for issues.

Key Evidence & Citations

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