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Domain Due Diligence

Report for Thredup.com

Report generated: Dec 11, 2025

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Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

ThredUp.com is a large online consignment and thrift store where users can buy and sell secondhand clothing. It ranks around #1,749 globally with about 17 million monthly visits, mostly from the United States. The site uses established technologies like Shopify, CloudFlare, and Google Analytics to deliver its services securely. Contact emails and phone numbers are publicly available, reflecting standard business transparency. The domain has a valid SSL certificate issued recently. Trademark searches confirm live registrations for ThredUp Inc., indicating brand legitimacy. However, user reviews reveal consistent complaints from sellers about low payouts, fees, delays, and lost items, leading many to label the selling experience as a "scam." Buyer experiences are mixed but generally better. The company faces ongoing customer disputes and some arbitration-related lawsuits mainly about its consignment model and privacy practices. Overall, ThredUp operates as a legitimate platform but carries significant seller-side risks.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
85%

Risk Insights

🛡️

Strong Brand and Technical Setup 🛡️

  • Multiple active USPTO trademarks verified.
  • Domain and SSL are valid and well-managed.
  • Uses well-known payment and analytics platforms.
⚠️

Seller Complaints Suggest Risk ⚠️

  • Consistent reports of very low seller payouts.
  • High fees and lost items reported repeatedly.
  • Customer service limitations exacerbate issues.
✅

No Malware or Phishing Detected ✅

  • Clear of blacklist listings from major scan sources.
  • SafeGoogle Browsing shows no risks.

Contradictory Signals

ThredUp operates as a legitimate company but faces significant user trust issues related to its consignment model and seller treatment.

Signal A: Valid, secure domain and trademarks

Signal B: Widespread customer complaints and 'scam' claims

Category Scores

Red Flags & Warnings

  • Numerous complaints about low payouts, lost items, and confusing fees lead to poor seller satisfaction and reputational harm.
  • Google Places reviews reveal low customer ratings indicating some ongoing quality or service issues.

🔎 Detailed Checks & Analysis

Domain and Technical Validation

Score: 90/100
Passed

"SSL valid from 2025-10-21 to 2026-01-19; GoDaddy registrar; CloudFlare DNS."

Reason: Domain registration is valid with up-to-date SSL certificate and owned by a known registrar, ensuring secure and authentic website hosting.

Brand Legitimacy

Score: 85/100
Passed

"Trademarks live and properly assigned; addresses in CA and MA."

Reason: Multiple active USPTO trademarks owned by ThredUp Inc. confirm legal brand protection and legitimate business operations.

Reputation and User Feedback

Score: 35/100
Failed

"BBB ratings around 1.12/5; sellers frequently report unfair practices and poor customer service."

Reason: Significant negative user reviews concerning seller payouts, fees, and item handling cause reputational concerns.

Technical Website Infrastructure

Score: 90/100
Passed

"Technology stack supports reliable commerce functions."

Reason: Site uses reputable technologies and payment platforms including Shopify, CloudFlare, Google Analytics, and Stripe.

Safety and Blacklist Status

Score: 95/100
Passed

"No indication of phishing or malware reported."

Reason: No flags or listings on Google Safe Browsing or crypto scam blacklists.

Your Next Steps

  • 1

    If considering selling on ThredUp, understand the fee structures, low payout potential, and return policies carefully before sending items.

  • 2

    Document the condition and value of your items with photos before consigning to ThredUp.

  • 3

    For buyers, be prepared for possible sizing and condition inconsistencies; read product reviews and return policies closely.

  • 4

    If you experience disputes regarding sales or privacy concerns, review ThredUp's arbitration clauses and consider legal advice if needed.

  • 5

    Consult multiple sources for user reviews to get a balanced perspective before engaging as a seller or buyer.

Evidence & Citations

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