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Domain Due Diligence

Report for Thinkorswim.com

Report Date
October 27, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

thinkorswim.com is an online broker platform owned by Charles Schwab, offering trading, investing, and retirement planning services. The site attracts about 4.6 million monthly visits, primarily from the United States. It uses reputable technologies and hosting providers like Adobe, Akamai, and Amazon Web Services. The domain was registered in 1999 and is managed by MarkMonitor, Inc., a known registrar for established brands. The business holds multiple active US trademarks dating back to 1999, confirming brand legitimacy. Despite positive signals, there are documented customer disputes involving trade execution errors and arbitration claims with TD Ameritrade, the parent company. Overall, the platform is legitimate but users should remain cautious about occasional technical and service issues reported.

Confidence Score
89%

Risk Insights

🛡️

Established and Trusted Domain

  • Domain registered in 1999
  • Reputable registrar MarkMonitor used
  • Strong DNS and SSL setup

Strong Trademark Protection

  • Multiple active US trademarks
  • Owned by Charles Schwab & affiliates
  • Trademark history spans over 20 years
⚠️

Customer Disputes Present

  • Some user loss claims due to trade errors
  • Legal arbitration cases documented
  • Use caution and verify your trades

Contradictory Signals

The platform is genuine but users have reported issues leading to losses.

Signal A: Legitimate brand with strong trademark and domain history

Signal B: Customer complaints and arbitration claims over execution reliability

Category Scores

Red Flags & Warnings

  • There are documented customer arbitration cases related to trade execution errors on the platform.

🔎 Detailed Checks & Analysis

Domain Registration and Ownership

Score: 90/100
Passed

"Long domain age and trusted registrar reduce risk of scam or fraud."

Reason: The domain was registered in 1999 and uses a reputable registrar MarkMonitor, indicating stable ownership.

Legal Trademark Verification

Score: 90/100
Passed

"Multiple live trademarks dating back to 1999 support genuine ownership claims."

Reason: Active US trademarks owned by Charles Schwab confirm legitimate brand identity.

Traffic and Usage

Score: 85/100
Passed

"High traffic volume and low bounce rate indicate active legitimate usage."

Reason: The site has a healthy 4.6 million monthly visits, mostly from US users, supporting legitimacy.

Website Technology and Infrastructure

Score: 90/100
Passed

"Modern and paid technology services reduce technical risk."

Reason: Usage of reputable technologies and hosting services like Adobe, Akamai, and AWS show good security and reliability.

Customer Feedback and Complaints

Score: 70/100
Failed

"While the platform is regulated, users should be aware of reported issues."

Reason: There are documented customer arbitration cases alleging trade execution errors and losses using thinkorswim platform.

Blacklist and Scam Reports

Score: 95/100
Passed

"No negative listings found in scam databases."

Reason: thinkorswim.com is not present on known scam or crypto blacklists.

Your Next Steps

  • 1

    Verify you access thinkorswim.com only through the official domain to avoid phishing.

  • 2

    Contact official support using verified phone numbers if you experience issues with trading or account access.

  • 3

    Be aware of possible platform errors; regularly monitor your trades and report discrepancies promptly.

  • 4

    Review recent user feedback for updates on platform performance.

  • 5

    Keep your software up to date to benefit from the latest security features.

Evidence & Citations

🕵🏻 Keep investigating

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