Domain Due Diligence
Report for Thegymgroup.com
Why we think so?
The Gym Group operates a popular UK-based chain of affordable 24/7 gyms, attracting over 1.8 million monthly visitors primarily from the United Kingdom. It features flexible memberships, uses reputable technology providers like Amazon and Microsoft, and maintains a strong presence on social media and review platforms. However, multiple users have reported persistent issues with unauthorized charges, difficulties canceling memberships, and poor customer service, leading to allegations of misleading billing practices though no public legal disputes have been recorded. Overall, the site presents many trust signals but also notable warnings from user complaints.
Risk Insights
Significant UK User Base 🏋️
- Over 1.8 million visits monthly, mostly from the UK
- Ranks #27,824 globally in traffic
- Strong demand for 24/7 affordable gyms
Billing Complaints ⚠️
- Numerous users report unauthorized or repeated charges
- Cancellation process reported as confusing and ineffective
- Customer support often unresponsive or unhelpful
Professional Infrastructure ✔️
- Uses trusted technology providers like Amazon and Microsoft
- Operates with valid SSL certificate and strong DNS setup
- Provides multiple verifiable contact channels
Contradictory Signals
While the site is clearly operational with a large user base, repeated billing complaints diminish trust in their business practices.
Signal A: High user traffic and legitimate infrastructure
Signal B: Frequent user complaints about billing and support
Category Scores
Red Flags & Warnings
- Numerous user reports of unauthorized payments and failure to cancel memberships effectively suggest issues with billing transparency and customer service.
🔎 Detailed Checks & Analysis
Domain and traffic profile
Score: 90/100
Domain and traffic profile
"This level of traffic indicates a popular and operational site consistent with a legitimate business."
Reason: The domain receives high monthly traffic (about 1.8M visits) mostly from the UK and ranks well globally and within its category.
Web security and infrastructure
Score: 90/100
Web security and infrastructure
"Security features and technology usage suggest good technical hygiene."
Reason: Valid SSL certificate, well-known hosting and security providers, and proper DNS setup found.
Reputation and user feedback
Score: 45/100
Reputation and user feedback
"User trust is undermined by recurring negative reports about billing practices and customer support."
Reason: Multiple user complaints report deceptive billing and cancellation issues, labeling the company as misleading in several reviews.
Contact information validity
Score: 80/100
Contact information validity
"Verifiable contact details support business transparency."
Reason: The website publishes multiple official contact emails, phone numbers, and active social media links.
Legal and trademark status
Score: 90/100
Legal and trademark status
"The absence of known legal issues reduces risk of fraudulent activity."
Reason: No public legal disputes or trademark conflicts detected.
Your Next Steps
-
1
If you are considering membership, carefully read the cancellation policy and monitor your billing statements closely.
-
2
Contact The Gym Group promptly for any unexplained charges and keep records of communications.
-
3
Check multiple review sites for updated user feedback before committing to a membership.
-
4
Report any suspicious billing activity to your bank to dispute unauthorized charges.
-
5
Consider visiting a local gym branch to confirm services and membership terms in person.
Evidence & Citations
-
Technology profile for thegymgroup.com
Shows traffic, technology stack, and category
🕵🏻 Keep investigating
Run another instant due diligence scan on any website URL. Verify before you trust!
Vet suspicious ticket resale websitesScammers clone legitimate ticket exchanges or invent resale hubs that require wire transfers and Zelle deposits. ScamAI...
Read playbook → Check government tax refund portals for authenticityFraudsters spoof tax agencies during filing season, promising fast refunds if you hand over SSNs and card data. ScamAI p...
Read playbook →Community feedback
Not rated yet
0 reviews published
Leave a review
Reviews
No public reviews yet. Be the first to share your experience.