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Domain Due Diligence

Report for Thegrounding.co

Report Date
November 23, 2025
Recommendation
Avoid
Overall Summary
Scam
  Why we think so? 

The website thegrounding.co promotes products related to grounding, a practice believed to benefit health through contact with the Earth's surface. It receives about 104,000 monthly visits, mainly from the US. The site uses common e-commerce and marketing technologies, including Shopify and PayPal, and maintains verified contact emails and social media accounts. However, numerous customer complaints highlight a pattern of undelivered products and problematic refund processes, with many users describing the experience as fraudulent. Public complaint platforms report repeated refund denials and poor customer service. Despite some positive product reviews, the risk of financial loss from unfulfilled orders and difficult refunds is significant. No formal legal actions are identified. Proceed with caution when considering purchases from this site.

Confidence Score
38%

Risk Insights

⚠️

Frequent Customer Refund Issues

  • Many shoppers report orders never delivered or refunds denied.
  • Unresponsive customer service and repetitive generic replies are common.
  • Public complaints accuse the company of fraudulent behavior.
✅

Standard E-Commerce Infrastructure

  • Uses Shopify platform with multiple trusted payment processors.
  • SSL certificate is current and valid.
  • No malware or phishing reports on major blacklists.

Contradictory Signals

The site functions technically but business practices cause substantial customer distrust.

Signal A: Operational e-commerce site with traffic and payment tech

Signal B: Numerous complaints claiming unfulfilled orders and denied refunds

Category Scores

Red Flags & Warnings

  • Significant negative customer feedback reports products not delivered or refunds denied, indicating high distrust.
  • Customer service reportedly unresponsive or provides only generic replies repeatedly.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 40/100
Passed

"Trademark filing as 'THEGROUNDINGCO.' confirms some formal business presence, but lacks full official incorporation details."

Reason: Trademark registration and public contact emails support claimed business identity.

Reputation and Reviews

Score: 20/100
Failed

"Several consumer complaints detail non-delivery, refund refusal, and poor support."

Reason: Numerous negative customer reviews and refund complaints indicate poor reputation and trustworthiness.

Technical Health

Score: 70/100
Passed

"No phishing or malware threats were detected; SSL is valid and current."

Reason: The site uses standard secure technologies including SSL, Shopify, and recognized payment methods.

Content Validity

Score: 30/100
Failed

"Positive press mostly relates to product benefits, but transparency issues remain."

Reason: While product descriptions exist, negative customer experiences and unclear refund policies reduce trust in content.

Legal and Compliance

Score: 50/100
Passed

"Standard privacy policies are present, but no evidence of external legal adjudication."

Reason: No known legal actions or regulatory interventions found, but multiple customer disputes exist.

Business Validity

Score: 35/100
Failed

"Pattern of refund denial and poor complaint resolution lowers business reliability rating."

Reason: Customer complaints about fulfillment and refunds suggest problematic business practices.

Your Next Steps

  • 1

    Avoid purchasing from thegrounding.co due to numerous reports of financial loss and refusal of refunds.

  • 2

    If you have already purchased, document all communications and consider chargebacks or consumer protection claims.

  • 3

    Report suspicious activity or consumer fraud complaints to relevant consumer protection agencies.

  • 4

    Check independent review platforms and complaint sites before buying grounding or similar wellness products online.

Evidence & Citations

🕵🏻 Keep investigating

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