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Domain Due Diligence

Report for Thegoodguys.com.au

Report Date
December 10, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

thegoodguys.com.au is the official website of The Good Guys, a major Australian electronics and appliance retailer. The site receives over 10 million visits monthly, primarily from Australia, and uses reputable payment options including AfterPay, PayPal, and major credit cards. Its technology stack includes Shopify and Cloudflare, ensuring reliable performance and security. Recent legal action resulted in a $13.5 million penalty for misleading store credit promotions, highlighting compliance issues. Customer reviews show frequent complaints about order fulfillment and customer service. The site is not on scam blacklists, but users should be cautious when making purchases due to service concerns.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
73%

Risk Insights

🛒

High Traffic & Established Retailer 🛒

  • Over 10 million visits per month mostly from Australia
  • Owned by ASX-listed JB Hi-Fi Limited
  • Uses secure and reputable payment gateways
⚠️

Regulatory Issues and Complaints ⚠️

  • $13.5M penalty for misleading store credit promotions
  • Many customers report poor service and order problems
  • Caution advised when making purchases

Contradictory Signals

The site is authentic but has notable issues causing reputational risk

Signal A: Legitimate, high-traffic established retailer

Signal B: Significant customer service complaints and legal penalties for misleading promotions

Category Scores

Red Flags & Warnings

  • Major legal penalty for misleading promotional conduct and failure to provide store credits timely.
  • Multiple customer complaints about service failures and issues with order cancellations and refunds.

🔎 Detailed Checks & Analysis

Domain legitimacy

Score: 90/100
Passed

"High traffic rank (#5,054 worldwide, #92 in Australia) and professional ecommerce setup with Shopify support authenticity."

Reason: thegoodguys.com.au is the official web domain for a major Australian retailer owned by JB Hi-Fi, confirmed by traffic and technology data.

Technical security

Score: 85/100
Passed

"No SSL or DNS configuration issues detected. SPF and DKIM email authentication records present."

Reason: The domain uses a valid SSL certificate issued October 2025, with current good DNS and hosting setup through Microsoft Azure and Cloudflare.

Blacklist and scam status

Score: 95/100
Passed

"Domain is not flagged for phishing or malware currently."

Reason: No detected listing on crypto scam or phishing blacklists and Google Safe Browsing reports no threats.

User trust and complaints

Score: 30/100
Failed

"Average ratings around 1.5-1.8 out of 5 with recurring complaints about refund delays and unresponsive support."

Reason: Multiple independent review platforms report poor customer service, frequent delivery issues, and order cancellations.

Legal & regulatory risks

Score: 25/100
Failed

"Company admitted liability and must provide redress, indicating notable consumer law breaches."

Reason: Recently penalized $13.5 million by the Australian Federal Court for misleading store credit promotions, affecting over 21,000 consumers.

Scam impersonation warnings

Score: 70/100
Passed

"Official scam alerts urge caution and use of verified domains only."

Reason: The Good Guys advises users about active third-party scams impersonating the brand via fake websites, social media, and emails.

Your Next Steps

  • 1

    Use only official domains thegoodguys.com.au or tgg.com.au when shopping online.

  • 2

    Verify offers and communications by checking official site and known contact emails like privacy@thegoodguys.com.au.

  • 3

    Be cautious with store credit offers and review terms carefully to avoid misleading promotions.

  • 4

    Consider reading recent customer reviews before purchasing to set expectations about service quality.

  • 5

    Report any suspected impersonation scams or fraudulent links to the authorities or Scamwatch.

Evidence & Citations

🕵🏻 Keep investigating

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