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Domain Due Diligence

Report for Thecishionlab.com

Report Date
December 6, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Thecushionlab.com operates as Cushion Lab, a home goods store selling pillows and cushions. It is a legitimate business with no scam blacklists or legal actions flagged. However, it receives mixed customer reviews, with praise for comfort and durability balanced by notable complaints about customer service, returns, and product sizing. The site is small in web traffic with effectively no visits recorded. Contact information is limited but includes a phone number and Facebook page. Careful review of return policies and recent customer feedback is recommended before purchase.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
70%

Risk Insights

⚠️

Customer Complaints on Returns

  • Frequent reports of slow or unresponsive return authorization emails.
  • Return shipping often required at customer's expense.
  • Some customers offered partial refunds rather than full returns.
🏬

Physical Store and Positive Ratings

  • Google Places listing with 4.6 star rating from 102 reviewers.
  • Location open six days a week with standard business hours.

Contradictory Signals

Technical and ownership checks show legitimacy, but customer feedback reveals service quality issues.

Signal A: High trust rating from scam detection services

Signal B: Multiple customer complaints and poor service reviews

Category Scores

Red Flags & Warnings

  • Multiple customers report difficulties with returns, including paying return shipping and slow support responses.
  • Several reviews allege deceptive sales practices such as perpetual discounts and deleted negative comments.

🔎 Detailed Checks & Analysis

Domain and Traffic Analysis

Score: 70/100
Passed

"No suspicious technical signals found; however, traffic volume is negligible."

Reason: Domain has valid registration and a low-traffic profile, consistent with a small active site.

Contact and Ownership Info

Score: 80/100
Passed

"Contact options are limited but do exist, lending some legitimacy."

Reason: Contact phone number and Facebook page found; no personal or owner details clearly disclosed.

Blacklist and Scam Flags

Score: 85/100
Passed

"No active phishing or malware threats detected."

Reason: Site not found on crypto scam or Google Safe Browsing blacklists.

Trademark and Legal Checks

Score: 90/100
Passed

"No apparent legal risks based on available data."

Reason: No trademark conflicts or public lawsuits found for the domain or brand.

Reputation and Customer Feedback

Score: 40/100
Failed

"Evidence indicates potential customer experience risks; consider with caution."

Reason: Mixed customer reviews with multiple complaints on returns, product fit, and customer service responsiveness.

Your Next Steps

  • 1

    Review detailed customer complaints about returns and customer service on credible platforms like BBB and Thingtesting.

  • 2

    Compare return and shipping policies with other retailers or marketplaces before ordering.

  • 3

    Consider payment methods with buyer protection in case of disputes (e.g., credit card, PayPal).

  • 4

    Check social media channels for recent customer feedback to verify current service status.

Evidence & Citations

🕵🏻 Keep investigating

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