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Domain Due Diligence

Report for Surepayroll.com

Report Date
November 26, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

SurePayroll.com is a legitimate online payroll service owned by Paychex, Inc., specializing in payroll and HR solutions for small businesses. It serves primarily U.S. customers, with about 823,000 monthly visits and a strong direct traffic share (72%). The website uses reputable technologies and setups, including Amazon Hosting and SSL security by DigiCert. Its domain is well-established since 2000 and maintained by MarkMonitor, a trusted registrar. The company holds registered trademarks related to its brand and services. Despite its legitimacy, SurePayroll faces widespread customer complaints about customer service quality, hidden fees, software usability, and billing issues. Additionally, there is a known phishing scam impersonating SurePayroll to steal personal information. Users should exercise caution and carefully evaluate user reviews before engaging with the service.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
83%

Risk Insights

🛡️

Established Brand with Strong Technical Setup

  • Registered domain since 2000 with MarkMonitor registrar
  • Secure connections via DigiCert SSL
  • Trusted hosting by Amazon and well-known tech partners
⚠️

Customer Service and Billing Concerns

  • Frequent complaints about hidden fees and billing errors
  • Poor customer support responsiveness reported
  • Potential impact on user experience and trust
🚨

Phishing Risk Alert

  • Phishing scams impersonate SurePayroll using fake emails
  • Do not click links or provide credentials from unsolicited sources
  • Exercise vigilance with communications from this brand

Contradictory Signals

While the business is authentic and well-structured, operational problems create user dissatisfaction.

Signal A: Domain has strong identity and technical legitimacy

Signal B: User reviews reveal poor customer experience and billing issues

Category Scores

Red Flags & Warnings

  • Multiple user complaints about poor customer service and hidden fees.
  • Reports of phishing scams impersonating SurePayroll to steal credentials.

🔎 Detailed Checks & Analysis

Domain Technical and Infrastructure Check

Score: 90/100
Passed

"Strong use of Amazon Hosting and DigiCert SSL supports secure and reliable site operation."

Reason: The domain is hosted on reputable services like Amazon and uses a valid, current SSL certificate.

Traffic and User Engagement Analysis

Score: 85/100
Passed

"About 823K monthly visits with 72% direct traffic highlight strong user base, mainly in the US."

Reason: High monthly visits and engagement metrics show active and legitimate traffic.

Domain Age and Ownership Verification

Score: 85/100
Passed

"MarkMonitor manages the domain since 2000-01-18, showing a longstanding presence."

Reason: The domain has been registered since 2000 with careful management by a reputable registrar.

Trademark and Brand Protection Check

Score: 85/100
Passed

"Multiple USPTO trademarks active and related to payroll services confirm brand legitimacy."

Reason: Existing trademark registrations under SurePayroll support brand authenticity.

Safety and Blacklist Monitoring

Score: 90/100
Passed

"Clear from blacklist scans, reducing risk of fraud or phishing via this domain."

Reason: No current blacklisting detected on crypto scam or Google Safe Browsing databases.

Reputation and User Feedback Analysis

Score: 45/100
Failed

"Negative reviews on customer service and billing require caution despite legitimate operations."

Reason: Widespread user complaints about customer service, hidden fees, and technical issues lower trust.

Your Next Steps

  • 1

    Review recent customer feedback to understand service limitations and potential risks.

  • 2

    Be vigilant about phishing emails that impersonate SurePayroll; never click links from unsolicited messages.

  • 3

    Consider contacting SurePayroll directly via verified phone numbers or emails before providing sensitive information.

  • 4

    If using the service, monitor billing statements carefully to detect unexpected charges.

  • 5

    Compare with alternative payroll providers to find better customer service and transparent pricing.

Evidence & Citations

🕵🏻 Keep investigating

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