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Domain Due Diligence

Report for Support.jackpocket.com

Report Date
October 31, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

support.jackpocket.com is the official customer support portal for Jackpocket, a lottery and gambling service operating primarily in the US. The domain directs to DraftKings infrastructure and has a valid SSL certificate. Traffic data show about 158,000 monthly visits in September 2025, mostly from US users. Jackpocket is a registered business with live trademarks on lottery and gaming services. The site has official contact emails and social media accounts. News coverage includes positive reviews recognizing it as a legitimate service, though some reports highlight controversy involving lottery operations in Texas and disputed payouts. User complaints mention difficulties accessing or withdrawing funds and dissatisfaction with support responsiveness. While some users describe their interactions as fraudulent, these claims focus on business practices rather than the legitimacy of the support site itself. Legal disputes have occurred, including a trademark lawsuit lost by Jackpocket and investigations related to Texas lottery operations. Overall, this domain is connected to a legitimate but sometimes controversial business with documented customer service challenges and ongoing legal scrutiny.

Confidence Score
63%

Risk Insights

🛡️

Official Support Domain Confirmed

  • Uses valid SSL with trusted issuer.
  • Hosted on DraftKings infrastructure.
  • Primary traffic is genuine US users.
⚠️

Customer Service Challenges

  • Multiple user complaints about fund access issues.
  • Some users describe their experience as frustrating or unfair.
  • No direct phishing or fraudulent site detected.
⚠️

Legal and Regulatory Concerns

  • Trademark lawsuit lost by Jackpocket.
  • Texas operations suspended amid investigations.
  • Ongoing scrutiny may affect reliability.

Contradictory Signals

Business operates officially but has notable customer service friction.

Signal A: Legitimate, trademarked US business

Signal B: User reports of locked accounts and fund access issues

Category Scores

Red Flags & Warnings

  • Customer complaints indicate difficulties accessing funds and dissatisfaction with support, some describing service as scammy.
  • Legal disputes and regulatory investigations have negatively affected the company's reputation.

🔎 Detailed Checks & Analysis

Domain and SSL validation

Score: 10/100
Passed

"SSL issued by recognized authority 'R12', valid through December 2025."

Reason: Domain support.jackpocket.com uses valid SSL certificate and points to reputable host.

Traffic feedback and volume

Score: 80/100
Passed

"Bounce rate ~27%, pages per visit ~5, time on site over 1 minute."

Reason: Traffic data show consistent monthly visits (~158k), mostly US origin, with good engagement metrics.

Trademark ownership and brand identity

Score: 90/100
Passed

"Includes registrations for 'JACKPOCKET' covering lottery and online gaming services."

Reason: Jackpocket holds active US trademarks on related services, confirming brand legitimacy.

Reputation and user complaints

Score: 50/100
Failed

"Some user reviews describe experience as scammy or unsatisfactory but do not implicate site as phishing."

Reason: While the domain is legitimate, many users report issues with fund access and customer support responsiveness.

Legal and regulatory status

Score: 40/100
Failed

"Service paused in Texas after controversy; ongoing regulatory attention reduces trust."

Reason: Legal disputes and regulatory scrutiny exist, including lost trademark cases and Texas lottery investigations.

Your Next Steps

  • 1

    If you use Jackpocket, monitor your account closely and keep records of transactions and support communications.

  • 2

    Verify suspicious messages or requests by contacting Jackpocket through official channels and avoid sharing sensitive info without confirmation.

  • 3

    Report unresolved issues with Jackpocket support to consumer protection agencies or the Better Business Bureau.

  • 4

    Be cautious with lottery and gambling services, especially in jurisdictions where regulatory issues have been reported.

  • 5

    Stay updated on ongoing legal and regulatory developments related to Jackpocket and similar services.

Evidence & Citations

🕵🏻 Keep investigating

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