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Domain Investigation Report

Report generated: Dec 14, 2025

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supanet.com

http://supanet.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Supanet.com is a website tied to an ISP and eSports storytelling, mainly serving UK visitors with around 26,000 monthly visits. It uses common web tech like Apache and Google Analytics and accepts various payment methods, including PayPal and Apple Pay. The domain was created in 1999 and is registrar Network Solutions, LLC, with valid SSL certification. However, it has poor customer reviews describing misleading sales practices, slow and unreliable broadband, and difficult customer service. There are reports of high cancellation fees and aggressive contract enforcement. No lawsuit filings against the company were found. The domain is not flagged in scam or blacklist services, but consumer watchdogs and reviews strongly caution about the company based on persistent negative feedback.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
53%

Risk Insights

🛡️

Long-Established Domain with Valid SSL 🛡️

  • Domain registered since 1999
  • SSL certificate valid until October 2026
  • Supports HTTPS ensuring encrypted connections
🔴

Poor Customer Reputation Signals 🔴

  • Users report misleading sales tactics and misrepresentations
  • Complaints about slow and unreliable broadband
  • Customer service frequently described as unhelpful and rude
✅

No Scam or Phishing Blacklist Hits

  • Domain is not flagged on common scam blacklists
  • Google Safe Browsing shows no threat warnings

Category Scores

Red Flags & Warnings

  • Substantial negative user reports about misleading marketing and contract enforcement.
  • Customer complaints include slow and unreliable broadband service with poor support.
  • History of regulatory fines for unauthorized service changes ('slamming').

Detailed Checks & Insights

0-100 Scale

Domain Registration and SSL

Score: 70
Passed

Reason: Domain is long-established since 1999 and SSL certificate is valid and current.

Technical Infrastructure

Score: 65
Passed

Reason: Uses standard web technologies and known advertising/payment platforms.

Customer Reputation

Score: 20
Failed

Reason: Multiple negative reviews citing misleading sales, slow service, and poor customer support.

Blacklist and Scam Flags

Score: 60
Passed

Reason: No listings on major scam or phishing blacklists detected.

Legal and Regulatory Issues

Score: 40
Failed

Reason: Past Ofcom fine for 'slamming' and ongoing customer disputes reported, though no lawsuits found.

Your Next Steps

  • 1

    Review contract terms carefully before engaging with Supanet to understand obligations and exit fees.

  • 2

    Check multiple independent review sources and customer forums for recent experiences.

  • 3

    Consider contacting a consumer protection agency or communications ombudsman if you face unfair treatment.

  • 4

    Avoid relying solely on sales pitches that suggest partnerships with better-known providers like BT.

Evidence & Citations

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