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Domain Due Diligence

Report for Starbucks.com

Report Date
December 9, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Starbucks.com is the official website of Starbucks Corporation, a global coffeehouse chain headquartered in Seattle, Washington. It ranks around #2,431 globally with about 20 million monthly visits, mostly from the US. The site boasts rich technical infrastructure and professional marketing technologies, ensuring a smooth online experience. Starbucks maintains live trademarks dating back to the 1980s and is free from blacklist or phishing flags. The brand is well established, and its site provides verified contact emails and phone numbers, plus numerous physical store listings with customer ratings, chiefly positive. While the website is legitimate and authentic, public reviews reveal notable customer complaints around service quality and policies. Additionally, Starbucks has faced legal challenges including labor and DEI lawsuits. Phishing scams impersonate Starbucks but do not originate from starbucks.com itself. Overall, starbucks.com is a highly credible site operated by a recognized company, but users should be mindful of ongoing issues and common scams exploiting the brand.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Strong Technical Security

  • Uses DigiCert SSL valid through mid-2026.
  • Relies on major CDNs like Akamai & Cloudflare.
  • No phishing or blacklist flags detected.
🌍

High Site Traffic and Reach

  • 20 million monthly visits globally.
  • Top 2,500 sites worldwide, heavy US user base.
  • Multiple traffic sources: direct and search.
⚠️

Consumer Complaints Present

  • Negative reviews focus on service inconsistency.
  • Complaints about pricing and store policies.
  • Official channels exist for customer feedback.

Contradictory Signals

The site is authentic, but customer experience issues and lawsuits reflect business challenges, not fraud.

Signal A: Legitimate corporate site with valid trademarks and security

Signal B: Frequent user complaints and ongoing legal disputes

Category Scores

Red Flags & Warnings

  • Many negative customer reviews and complaints exist about service quality, pricing, and store policies.
  • Starbucks faces active lawsuits related to labor practices, diversity policies, and wage disputes.

🔎 Detailed Checks & Analysis

Domain legitimacy and traffic analysis

Score: 95/100
Passed

"Monthly visits around 20 million, global rank ~2,431, with robust traffic sources primarily direct and search."

Reason: starbucks.com shows strong global and US website traffic, indicating a legitimate and active site.

Technical infrastructure and security

Score: 90/100
Passed

"Use of Akamai CDN, Google Analytics, and other paid marketing technologies indicate a professional infrastructure."

Reason: The site uses reputable SSL issuer DigiCert with valid certificate and modern cryptography; relies on top-tier CDNs and analytics.

Business ownership and registration records

Score: 90/100
Passed

"The domain uses domain lock states and is registered via CSC Corporate Domains, Inc., a reputable registrar."

Reason: WHOIS records clearly show corporate ownership by Starbucks Corporation with domain registration since 1993.

Trademark protection

Score: 90/100
Passed

"Trademarks cover coffee and related goods/services confirming official brand use."

Reason: Multiple live trademarks registered since the 1980s protect the Starbucks brand, confirming authenticity.

Blacklist and phishing analysis

Score: 95/100
Passed

"Confirmed by Google Safe Browsing and crypto scam detectors."

Reason: No blacklists or phishing warnings found for starbucks.com; safer for user access.

Public reputation and user reviews

Score: 60/100
Failed

"Reviews mainly on BBB and ConsumerAffairs show 1-star ratings frequently and issues with customer service."

Reason: Numerous negative reviews citing service, product, and policy complaints lower reputation.

Legal and regulatory compliance

Score: 75/100
Passed

"Lawsuits involve labor, DEI policies, and wage disputes reported in public records."

Reason: Starbucks faces several legal disputes, but these are typical for a large corporation and do not impact domain legitimacy.

Contact information and physical presence

Score: 90/100
Passed

"Contacts span press, investor relations, and privacy; store locations have strong user ratings on Google."

Reason: Official emails, phone numbers, and multiple physical store locations are verifiable and publicly available.

Your Next Steps

  • 1

    Access starbucks.com directly rather than through suspicious links to avoid phishing hazards.

  • 2

    Use official customer service channels for complaints or support to ensure secure communication.

  • 3

    Be wary of unsolicited emails offering free Starbucks products or prizes; report phishing attempts immediately.

  • 4

    Consider reading multiple customer reviews to get nuanced understanding of service experience variability.

  • 5

    Stay informed about ongoing legal and reputation issues via trusted news to contextualize negative reports.

Evidence & Citations

🕵🏻 Keep investigating

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