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Domain Due Diligence

Report for Ssa.gov

Report Date
November 28, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

The domain ssa.gov is the official website of the Social Security Administration (SSA), a U.S. government agency providing information and services related to social security. It ranks highly in global and U.S. government categories, with about 40 million monthly visits mostly from the United States. It uses reputable technologies and hosting providers and maintains valid SSL certificates. The website provides multiple official contact emails and phone numbers, linking to various SSA services and offices. Despite being legitimate, SSA faces public criticism over service delays, website usability, and customer support, and it is actively combating government impersonation scams. The domain is not blacklisted for scams or phishing and shows solid technical and legal credibility.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🛡️

Well-Established Government Website

  • Registered since 1997 with consistent official use.
  • High traffic mostly from U.S. users.
  • Uses trusted infrastructure technologies.
✅

No Scam or Phishing Flags Detected

  • Not listed in crypto scam or phishing blacklists.
  • Has a valid SSL certificate from DigiCert.
  • Google Safe Browsing shows no threats.
⚠️

Customer Service Challenges Present

  • Users report long wait times and website issues.
  • Ongoing lawsuits reflect service delivery challenges.
  • SSA actively warns about imposter scams.

Contradictory Signals

Technical authenticity contrasts with user-reported service and usability problems.

Signal A: Domain is officially registered, uses valid SSL, and has high legitimate traffic.

Signal B: Several user complaints report poor service quality and access issues.

Category Scores

Red Flags & Warnings

  • Reports of long wait times and website usability issues from customers show service weaknesses but not fraud.
  • Active scams impersonating SSA highlight risk of fraud targeting users, requiring vigilance.

🔎 Detailed Checks & Analysis

Domain Registration and SSL Validity

Score: 95/100
Passed

"Long-standing registration and valid certificate verify domain ownership and security."

Reason: Domain is officially registered since 1997 with valid, current SSL certificate issued by DigiCert, a trusted certificate authority.

Technology Stack and Infrastructure

Score: 90/100
Passed

"This technology stack supports website performance and security, reducing fraud risk."

Reason: Website uses established providers like Akamai, Amazon CloudFront, Google Marketing Platform, and Adobe Marketing Cloud indicating professional and reliable infrastructure.

Traffic and Usage Patterns

Score: 90/100
Passed

"Low bounce rate and high pages per visit support user engagement with authentic content."

Reason: With about 40 million monthly visits and a global rank near 700, the traffic profile shows high legitimate usage mostly from the U.S.

Official Contact Information Authenticity

Score: 85/100
Passed

"These contacts correspond to different SSA services, increasing trust validity."

Reason: Multiple contact emails and phone numbers are verified and consistent, appearing across official SSA.gov subdomains and pages.

Blacklist and Safety Status

Score: 95/100
Passed

"Absence from these lists reduces suspicion of malicious or scam activity."

Reason: No presence on crypto scam blacklists or Google Safe Browsing flagged sites found for ssa.gov domain.

Trademark Legitimacy

Score: 80/100
Passed

"Trademark searches support brand legitimacy."

Reason: No trademark conflicts with domain usage; multiple 'SSA' trademarks exist but are non-problematic.

Reputation Signals and Scam Alerts

Score: 70/100
Passed

"While negative user reviews highlight service issues, scam risk remains mitigated by official communication."

Reason: SSA issues ongoing public alerts about scams impersonating the agency, helping protect users from fraud.

Your Next Steps

  • 1

    Verify the official SSA website URL to avoid phishing sites.

  • 2

    Use official SSA contact methods found on ssa.gov to communicate or report issues.

  • 3

    Be cautious of scam emails, calls, or letters impersonating SSA or OIG; report suspicious communications to SSA.

  • 4

    Stay informed on SSA service updates and scam alerts via their official channels.

  • 5

    For account access issues, rely on official SSA tools and support rather than unsolicited assistance.

Evidence & Citations

🕵🏻 Keep investigating

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