Soothe.com (Domain) Investigation Report
Generated on Apr 4, 2026
Why we think so?
Soothe.com is an on-demand wellness service specializing in massage bookings delivered at home or hotels. It uses well-known technologies including Amazon AWS and Cloudflare and receives about 50,000 monthly visits primarily from the US. The site shows multiple valid contact emails and phone numbers, along with active social media accounts. Registered with GoDaddy since 1999, its SSL certificate is valid through mid-2026. Customer reviews are mixed, with praise for skilled therapists but repeated complaints about unauthorized recurring charges and unreliable service. The business is BBB-accredited and maintains a presence in various US locations with physical massage centers.
Risk Insights
Recurring Billing Complaints
- Many users report unauthorized subscriptions after one-time payments.
- Refunds often denied citing terms of service.
- Users sometimes unaware of recurring charges until overdraft.
Safety and Legal Concerns
- Lawsuits allege sexual misconduct by therapists booked through Soothe.
- Company states they prioritize safety with background checks.
- Users should remain cautious and verify therapist credentials.
Technical Stability and Presence
- Uses major infrastructure providers such as Amazon AWS and Cloudflare.
- SSL certificate valid through mid-2026 providing data protection.
- Domain established since 1999, showing longstanding web presence.
Category Scores
Red Flags & Warnings
- Reports of unauthorized recurring membership charges following single purchases with limited disclosure.
- Multiple lawsuits alleging sexual assault and misconduct linked to service providers booked via the app.
- Customer complaints about unreliable therapist attendance and poor customer support.
Detailed Checks & Insights
0-100 Scale
Domain Age and Whois Registry Check
Score: 85
Domain Age and Whois Registry Check
"Stable domain ownership and valid WHOIS data indicate a lasting web presence."
Reason: Domain registered since 1999 with a reputable registrar (GoDaddy).
SSL Certificate Validity
Score: 90
SSL Certificate Validity
"A current SSL certificate helps protect user data in transit."
Reason: SSL certificate is valid and issued by Amazon RSA 2048, lasting until July 2026.
Technical Infrastructure and Traffic
Score: 70
Technical Infrastructure and Traffic
"Good infrastructure supports stability and reliability but traffic rank (#387K) is moderate."
Reason: Site uses trusted hosting and services like Amazon AWS, Cloudflare, and receives ~50K monthly visits primarily from US users.
Blacklist and Safety Checks
Score: 70
Blacklist and Safety Checks
"No direct technical risk warnings detected by major safety services."
Reason: No presence on cryptocurrency scam blacklists and no Google Safe Browsing warnings found.
Customer Complaints and Scam Reports
Score: 30
Customer Complaints and Scam Reports
"Issues with billing transparency and service reliability reduce trustworthiness."
Reason: Significant complaints about unauthorized recurring charges, billing disputes, and unreliable service delivery.
Legal and Lawsuit Checks
Score: 35
Legal and Lawsuit Checks
"Legal risks and safety concerns require caution for users."
Reason: Several lawsuits including serious sexual assault allegations linked to therapists booked via the app.
Business Validity and Physical Presence
Score: 65
Business Validity and Physical Presence
"Physical establishments add credibility beyond the online platform."
Reason: Multiple physical massage locations with positive ratings are listed in Google Places.
Your Next Steps
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1
Verify your payment statements carefully when using Soothe.com due to recurring charge complaints.
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2
Check BBB and customer reviews before purchasing or booking through this service.
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3
Consider contacting provided official emails for support questions or disputes.
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4
Be aware of reported safety issues and review therapist credentials if possible.
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5
Use secure payment methods that offer fraud protection for bookings.
Key Evidence & Citations
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Soothe.com Customer Complaints and Reviews
⤷ Detailed customer complaints about billing and service issues.
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Lawsuits Against Soothe, Inc. and Related Safety Allegations
⤷ Reports on sexual assault allegations and legal actions involving Soothe therapists.
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Technology and Traffic Profile for Soothe.com
⤷ Website tech stack, traffic volume, and geographic visitor data.
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WHOIS Domain Registration and SSL Certificate Details
⤷ Domain registration since 1999 and current valid SSL certificate.
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Google Places Listings for Soothe Locations
⤷ Physical massage spa locations with user reviews.
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