Domain Due Diligence
Report for Songtrust.com
Why we think so?
Songtrust.com is a music publishing administration platform based in the United States. It manages global royalty collection and registration processes for songwriters and music creators. The site attracts over 215,000 monthly visits, primarily from the US and several other countries. While Songtrust has major industry presence and uses reputable technology providers, it has faced serious challenges with fraudulent and problematic accounts, resulting in temporary suspensions by key rights societies. Users frequently report difficulties with delayed or missing royalty payments and poor customer service. Although no clear evidence indicates intentional fraud by the company, these operational problems have led some users to label it a scam. Legal and customer disputes, including a federal lawsuit, underline ongoing unresolved issues. Songtrust has taken steps to address these problems through account purges and process improvements, but user dissatisfaction remains significant.
Risk Insights
User Complaints About Royalties
- Users report delayed or missing royalty payments.
- Customer service is often slow or unresponsive.
- Refund requests are frequently denied or ignored.
Industry Sanctions
- Songtrust was suspended by major performance rights organizations.
- Fraudulent client accounts led to suspension and disrupted payments.
- Process overhauls and account purges were necessary to resolve issues.
Technology and Site Legitimacy
- Longstanding domain with good registrar and SSL certification.
- Robust hosting infrastructure via Amazon and CloudFlare.
- No blacklist listings or trademark conflicts detected.
Contradictory Signals
While Songtrust operates as a real service, operational failures have caused significant trust issues.
Signal A: Legitimate business with established web presence
Signal B: Multiple serious customer complaints and industry suspensions
Category Scores
Red Flags & Warnings
- Suspensions from major rights organizations for fraudulent accounts harmed client trust and payments.
- Numerous user complaints of missing payments and poor customer service on review platforms.
- Legal cases involving Songtrust over unpaid royalties show unresolved disputes.
🔎 Detailed Checks & Analysis
Domain Age and Registrar Reputation
Score: 90/100
Domain Age and Registrar Reputation
"A long-standing domain with a trustworthy registrar supports legitimacy."
Reason: The domain was registered in 2003 and uses a reputable registrar (Amazon Registrar, Inc.).
Website Technology and Infrastructure
Score: 80/100
Website Technology and Infrastructure
"Use of leading infrastructure reduces risk of technical fraud."
Reason: Songtrust employs reputable technologies like Amazon Hosting, CloudFlare, and secure HTTPS.
Traffic Volume and User Engagement
Score: 75/100
Traffic Volume and User Engagement
"Significant traffic indicates a real service with active users."
Reason: The site has over 215,000 monthly visits with moderate bounce rate and good engagement metrics.
Blacklist and Scam Reports
Score: 70/100
Blacklist and Scam Reports
"Absence from blacklists supports non-malicious operation despite complaints."
Reason: Songtrust is not listed on crypto scam blacklists or Google Safe Browsing phishing lists.
User Reviews and Complaint Analysis
Score: 30/100
User Reviews and Complaint Analysis
"Significant client complaints and poor reviews raise serious concerns."
Reason: Multiple sources report customer dissatisfaction, missing royalties, and accusations of scam behavior.
Legal and Industry Disputes
Score: 40/100
Legal and Industry Disputes
"Structural and procedural failures discovered by industry partners."
Reason: History of suspension by rights societies and an ongoing lawsuit indicate unresolved issues.
Your Next Steps
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1
Exercise caution when engaging with Songtrust, especially regarding royalty payments and contract details.
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2
Verify all contractual terms carefully and document all communication with Songtrust's support.
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3
Research alternative music publishing administration services with stronger reputations if concerned.
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4
Monitor ongoing user reviews and news coverage for updates on Songtrust's operational improvements.
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5
Report any suspected fraud or unresolved payment issues to relevant music rights organizations or legal authorities.
Evidence & Citations
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Songtrust PRS, SACEM and ICE Suspension Due to Fraudulent Accounts
Discusses industry suspensions and issues regarding Songtrust's client vetting and fraudulent accounts.
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Customer complaints and refund requests on Songtrust
User reports highlight delayed royalties, poor service, and refund difficulties.
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Songtrust Legal Disputes and Customer Complaints
Official support articles outline common disputes over royalties and author rights.
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Whois and Hosting Data for Songtrust.com
Confirms domain legitimacy, hosting by Amazon, and valid SSL certificate.
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