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Domain Due Diligence

Report for Simba.sg

Report Date
December 1, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Simba.sg is a Singapore-based telecommunications provider focused on mobile services. The site receives about 632,000 monthly visits, primarily from Singapore. It uses common web technologies like Bootstrap, Google Analytics, and Facebook Pixel, and is hosted using Microsoft Azure infrastructure with valid SSL certificates. The domain was registered in late 2021 by NETCO WEST PTE. LTD. Online reviews reveal widespread customer complaints about poor network reliability, slow speeds especially on 5G, and lack of effective customer service, which mostly leads to dissatisfaction despite the provider's competitive pricing. Simba Telecom is in the news due to its acquisition of Singapore telecom M1, indicating a significant market presence. There is a notable legal dispute involving equipment installation rights in Singapore, currently in court. Overall, simba.sg shows legitimate business infrastructure but has notable customer service and reliability issues that should be considered.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
78%

Risk Insights

⚠️

Widespread Customer Complaints

  • Many users report poor 5G speeds and frequent disconnections.
  • Customer support is unresponsive and difficult to reach.
  • Billing practices and contract terms are often described as unfair.
🛡️

Legitimate Business Operations

  • Domain registration and SSL certificates are valid and current.
  • Traffic data confirms active usage primarily in Singapore.
  • Company featured in major media for acquiring telecom rival M1.

Contradictory Signals

Simba.sg operates as a real telecom provider but has ongoing operational and service quality issues affecting user trust.

Signal A: Valid domain, infrastructure and business activity

Signal B: Poor customer service and network reliability reports

Category Scores

Red Flags & Warnings

  • Multiple customer complaints describe poor network coverage, frequent disconnections, and slow speeds, especially for 5G services.
  • Customer support is reported as ineffective, with no phone support and slow or non-responsive email communication leading to frustration.
  • Billing and contract terms appear confusing or restrictive, including lock-in periods and cancellation challenges.
  • Active legal dispute related to equipment installation space impacting building occupants and regulatory compliance.

🔎 Detailed Checks & Analysis

Domain and Registrar Information

Score: 85/100
Passed

"Domain technical foundation is solid with reputable registrar Dreamscape Networks."

Reason: Domain is registered since December 2021 with a known registrar and uses secure SSL certificates valid through May 2026.

Technical Infrastructure and Traffic

Score: 80/100
Passed

"Presence of major advertising and analytics technologies with valid SSL and Azure hosting suggests professional site management."

Reason: Traffic is moderate at over 600,000 monthly visits primarily from Singapore, using standard web tech and content delivery.

Blacklist and Threat Intelligence

Score: 90/100
Passed

"No evidence of phishing or scam in technical blacklists."

Reason: No listings found on crypto scam or Google Safe Browsing blacklists, indicating clean technical reputation.

Trademark and Brand Impersonation

Score: 70/100
Passed

"No active brand impersonation issues found in USPTO database."

Reason: Trademark searches show 'Simba' trademarks are mostly expired or unrelated, minimizing risk of brand confusion.

Reputation and Reviews

Score: 30/100
Failed

"Service quality concerns are consistent and severe, impacting user experience negatively."

Reason: Numerous reports of poor network reliability, slow speeds, and ineffective customer support across review platforms.

Legal and Regulatory Status

Score: 50/100
Failed

"Legal challenges add uncertainty and potential impact on business."

Reason: Ongoing legal dispute over telecom equipment installation could affect operations and reputational standing.

Your Next Steps

  • 1

    If considering service from simba.sg, be aware of customer reports about network reliability and customer support challenges.

  • 2

    Check for the latest customer reviews and possible service updates before commitment.

  • 3

    For business relations, review legal risk and ongoing disputes associated with Simba Telecom.

  • 4

    Consider alternative providers if responsive service and strong support are priorities.

Evidence & Citations

🕵🏻 Keep investigating

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