Securustech.net (Domain) Investigation Report
Generated on Feb 15, 2026
Why we think so?
Securus Technologies operates the site securustech.net, providing inmate communication services including calls, video visits, and messaging. The site reports about 760,000 visits monthly, mostly from the US, and uses robust web technologies like Cloudflare and WordPress. However, public feedback reveals many customer complaints about poor service, frequent technical issues, unauthorized charges, and difficulty reaching support. Several lawsuits have targeted the company for illegal recording of privileged inmate communications with attorneys, resulting in settlements. The company is not accredited by BBB and has received mostly negative reviews, though no direct scam or phishing blacklists flag the domain.
Risk Insights
Established Web Presence 🛡️
- High monthly visits (~760K) primarily from the U.S.
- Uses recognized web technologies and valid SSL certification.
- No phishing or scam blacklists detected.
Customer Support Issues ⚠️
- Multiple reviews report poor customer service accessibility.
- Frequent technical problems disrupt service reliability.
- Billing disputes and refund denials are common complaints.
Legal Concerns Over Privacy 🔍
- Company involved in lawsuits for illegal recording of privileged calls.
- Settlements and ongoing legal challenges reveal risk for users.
- Legal issues highlight privacy and compliance problems.
Category Scores
Red Flags & Warnings
- Numerous persistent customer complaints about billing errors, poor support, and service reliability raise concerns about user experience quality.
- Multiple lawsuits alleging illegal recording of attorney-client communications highlight serious privacy and legal compliance issues.
Detailed Checks & Insights
0-100 Scale
Domain Technical and Traffic Analysis
Score: 85
Domain Technical and Traffic Analysis
"Traffic rank ~69,000 globally and ~13,000 in the US indicates established presence."
Reason: The site receives high monthly traffic mostly from the U.S. and uses a solid mix of web technologies.
User Reputation and Complaints
Score: 30
User Reputation and Complaints
"1-star average BBB rating and ongoing unresolved complaints lower trustworthiness."
Reason: User reviews and BBB complaints indicate systemic issues with customer service, billing, and technical failures.
Legal and Regulatory Compliance
Score: 40
Legal and Regulatory Compliance
"Settlements totaling millions, pending cases, and privacy audits inform score."
Reason: Multiple lawsuits for illegal recording and privacy violations raise legal concerns.
Safety and Blacklists
Score: 80
Safety and Blacklists
"Domain is generally safe from malware or phishing perspectives."
Reason: No listings on phishing or crypto scam blacklists and no Google Safe Browsing flags.
Ownership and Contact Information
Score: 75
Ownership and Contact Information
"Several corporate contacts correspond with the domain and official business records."
Reason: Clear contact emails and phone numbers are publicly available on the official site.
Your Next Steps
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1
If you are a user of Securus Technologies services, monitor billing statements closely for unauthorized charges.
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2
Consider contacting customer support via the official emails technicalsupport@securustech.net or training@securustech.net for assistance.
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3
Review legal rights and support options if concerned about privacy violations or unauthorized recordings in correctional settings.
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4
Use official sources to verify any communications or service claims before providing payment information.
Key Evidence & Citations
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SimilarTech Website Analysis
⤷ Shows traffic, technologies, and basic site info supporting domain legitimacy.
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Customer Complaints and Reviews
⤷ Details extensive negative user feedback and common complaint themes.
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Legal Disputes Against Securus Technologies
⤷ Describes lawsuits and settlements related to privacy violations.
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Trademark Search USPTO
⤷ No trademark conflicts found.
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