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Domain Due Diligence

Report for Saily.com

Report Date
October 28, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Saily.com operates as a travel eSIM service developed by the team behind NordVPN, offering connectivity plans for many countries with around 1.7 million monthly visits. The site uses reputable payment systems like PayPal and Stripe and is built on secure, widely trusted technologies such as Cloudflare and Amazon Hosting. It holds active registered trademarks under the company NordSec B.V. based in Amsterdam. However, user reviews reveal frequent complaints about service failures and difficult refund policies, leading to considerable dissatisfaction. No evidence classifies saily.com as fraudulent, but these service issues reduce reliability confidence.

Confidence Score
73%

Risk Insights

🛡️

Strong Technical Foundation 🛡️

  • Established domain with SSL and Cloudflare protection
  • Trusted payment methods including PayPal and Stripe
  • High monthly visits showing consistent use
⚠️

Mixed User Experiences ⚠️

  • Many users report service interruptions in multiple countries
  • Refund policy strict, denying refunds after minor data use
  • Customer support responsiveness questioned in reviews

Contradictory Signals

While the service operates legitimately with strong infrastructure, customer satisfaction issues lower overall trust.

Signal A: High technical trust and brand registration

Signal B: Significant unresolved user complaints about service reliability

Category Scores

Red Flags & Warnings

  • Numerous user reports of lost money due to service failures and refusal to refund after exceeding 1% data use.

🔎 Detailed Checks & Analysis

Domain and Technical Infrastructure Check

Score: 80/100
Passed

"The website uses Cloudflare and Amazon hosting, improving its security and reliability."

Reason: Domain is well-established since 2007 with secure SSL and reputable hosting. Payment processors are trusted services like PayPal and Stripe.

Traffic and Reputation Assessment

Score: 70/100
Passed

"Traffic sources are diversified mostly between search and direct visits; absence from major blacklists supports safe reputation."

Reason: The site attracts around 1.7 million monthly visitors, mostly from the United States, indicating legitimate interest and usage.

User Feedback and Fraud Reports

Score: 35/100
Failed

"No direct accusations of fraud, but poor customer service and service failures present a meaningful risk."

Reason: Numerous user complaints note lost money due to failed services and strict refund policies, reducing trust and satisfaction.

Legal and Trademark Status

Score: 85/100
Passed

"No legal disputes found; company explicitly disclaims arbitration participation but follows standard legal removal notices."

Reason: Live trademarks are registered to NordSec B.V., supporting brand legitimacy. WHOIS privacy is standard for legitimate businesses.

Your Next Steps

  • 1

    Exercise caution using Saily.com services due to frequent user complaints regarding service failure and refund refusal.

  • 2

    Verify mobile eSIM service coverage in your destination before purchase.

  • 3

    Check recent customer feedback on trusted review platforms for updated service reliability.

  • 4

    Consider alternatives if ease of refund and guaranteed service quality are priorities.

  • 5

    Report any unresolved complaints to consumer protection authorities if necessary.

Evidence & Citations

🕵🏻 Keep investigating

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