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Domain Due Diligence

Report for Roborock.com

Report Date
October 22, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

Roborock.com is an established website for Roborock, a company known for intelligent automatic robot vacuum cleaners. It receives about 3 million visits monthly and ranks around 20,166 globally. The site supports secure payments with providers like PayPal and major credit cards and integrates multiple trusted advertising and analytics technologies. The domain has been registered since 2002 and is operated by Beijing Roborock Technology Co., Ltd., with active trademark registrations and no direct reports of financial scams or fraudulent user losses. Some customer complaints involve service responsiveness and product reliability, but no verified scam activity linked to roborock.com. Beware of fraudulent copycat sites that mimic Roborock's branding but are unofficial and have defrauded customers elsewhere. Overall, roborock.com shows strong signals of legitimacy and operational transparency.

Confidence Score
85%

Risk Insights

📅

Long-standing Domain History

  • Registered in 2002, indicating stable presence
  • Hosted with credible DNS and MX records
👥

Strong User Traffic and Engagement

  • Receives ~3 million visits monthly
  • Main traffic from US and China
💳

Trusted Payment Options Enabled

  • Supports PayPal, Affirm, major credit cards
  • Uses secure HTTPS connections
🛡️

No Scam or Malware Flags Detected

  • Clean in crypto scam and Google Safe Browsing lists
  • No credible user fraud reports
⚠️

Some Customer Service Concerns Noted

  • Complaints about slow or unresponsive support
  • Product reliability issues reported

Contradictory Signals

Good overall reputation but watch for individual problem reports

Signal A: High site trust score and traffic

Signal B: Customer complaints about service issues

Category Scores

Red Flags & Warnings

  • Customer service responsiveness issues reported in public complaint databases.
  • Reported product reliability concerns from some users, indicating warranty or quality problems.

🔎 Detailed Checks & Analysis

Domain and Infrastructure Validation

Score: 80/100
Passed

"Consistent WHOIS info with active DNS entries."

Reason: Domain registered since 2002 with reputed registrar Alibaba Cloud, stable DNS and MX records.

Traffic and Popularity Check

Score: 90/100
Passed

"Traffic mainly from US and China, with normal bounce rates and dwell time."

Reason: Approximately 3 million monthly visits and global traffic rank #20,166 indicates an active, popular site.

Payment and Security Technology

Score: 90/100
Passed

"Utilizes HTTPS, Google Analytics, and other security-related tech."

Reason: Integration with trusted payment providers like PayPal and Affirm enhances trustworthiness.

Trademark and Brand Ownership

Score: 70/100
Passed

"Trademark filings date from 2016 forward, reinforcing authenticity."

Reason: Multiple live US trademarks owned by Beijing Roborock Technology Co., Ltd. demonstrate legitimate brand control.

Blacklist and Scam Database Checks

Score: 10/100
Passed

"Domain appears clean from malware or phishing threats."

Reason: No listings found on crypto scam or Google safe browsing blacklists.

Customer Complaints and Dispute Records

Score: 40/100
Failed

"No financial fraud or payment loss claims tied directly to roborock.com."

Reason: Some public complaints note poor customer service and product reliability, but no confirmed scams.

Content Legitimacy and News Verification

Score: 80/100
Passed

"Media coverage supports company transparency and activity."

Reason: Recent credible news articles relate to product launches and business updates without scam indications.

Verified Contact and Support Information

Score: 80/100
Passed

"Active communication channels reduce scam risk."

Reason: Multiple verified support emails and social media links are available on the official site.

Your Next Steps

  • 1

    Verify you are on the official roborock.com domain before purchasing, especially when encountering deals that seem too good to be true.

  • 2

    Contact support via official emails listed on roborock.com for product or shipping issues rather than third-party sellers.

  • 3

    Avoid unofficial Roborock copycat sites or suspicious URLs mimicking the brand to prevent scams.

  • 4

    Monitor customer service responsiveness and escalate via consumer protection agencies if necessary.

  • 5

    Check for ongoing news about the company for updates on product recalls or data privacy issues.

Evidence & Citations

🕵🏻 Keep investigating

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