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Domain Due Diligence

Report for Ro.co

Report Date
October 23, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Ro.co is a telehealth company that connects patients to licensed US healthcare professionals entirely online. It serves about 5.5 million monthly visitors, mostly from the United States, and offers treatment for conditions like weight loss, sexual health, and fertility. The site uses reputable technologies and payment providers such as Amazon, Google, PayPal, and Stripe, and holds valid SSL certification. However, user feedback reveals significant concerns about billing transparency, refund policies, and customer support, with many users reporting unexpected charges, difficulty canceling memberships, and unclear pricing. Ro has also faced legal disputes and privacy investigations related to data sharing practices. While it operates as a legitimate medical service, these issues have led to mixed user experiences and some fraud-related complaints.

Confidence Score
60%

Risk Insights

⚠️

User Complaints Highlight Billing Issues

  • Many users report unexpected non-refundable fees and unclear pricing.
  • Difficulties in cancellation and refund requests are common.
  • Some users label practices as deceptive or fraudulent.
🛡️

Legitimate Telehealth Provider with Legal Scrutiny

  • Ro.co is a licensed US telehealth company with millions of users.
  • It faces ongoing legal claims related to trade secrets and privacy.
  • No evidence of technical scam or phishing detected.

Contradictory Signals

Ro.co operates as a genuine telehealth provider but struggles with customer trust due to billing transparency and customer service issues.

Signal A: Legitimate company with valid certifications and infrastructure

Signal B: Multiple credible user complaints of deceptive billing practices

Category Scores

Red Flags & Warnings

  • User reports of bait-and-switch pricing and non-refundable fees causing financial loss.
  • Legal actions alleging deceptive practices and privacy violations.

🔎 Detailed Checks & Analysis

Domain Identity Verification

Score: 80/100
Passed

"Contact emails and social media accounts are verified and publicly available for customer interaction."

Reason: The domain ro.co is associated with a legitimate telehealth company serving millions of US users and has clear contact points.

Reputation and User Feedback

Score: 45/100
Failed

"Significant number of complaints about unclear pricing, non-refundable fees, and difficulty with refunds or cancellations."

Reason: While the company is legitimate, user reviews and complaints reveal frequent billing issues and accusations of bait-and-switch tactics leading to user dissatisfaction.

Technical Security Check

Score: 85/100
Passed

"No blacklist flags or security threats detected by major scanning tools."

Reason: The website uses HTTPS with a valid SSL certificate and employs well-known payment gateways and IT services, reducing technical risk of fraud.

Content Consistency and Transparency

Score: 60/100
Passed

"Information provided is generally consistent, though user confusion around costs suggests room for clearer disclosure."

Reason: The website openly describes its services and treatment areas but lacks full transparency in pricing, as user feedback indicates.

Legal and Business Validity

Score: 40/100
Failed

"Ongoing lawsuits and arbitration claims highlight concerns around transparency and privacy compliance."

Reason: Ro.co is a real company but faces multiple legal disputes and privacy investigations related to business and data practices.

Your Next Steps

  • 1

    Verify charges carefully before making payments and review all membership terms thoroughly.

  • 2

    Check for clear pricing and refund terms to avoid unexpected fees.

  • 3

    Monitor billing statements for unauthorized or repeated charges.

  • 4

    Contact customer service using verified official emails for disputes.

  • 5

    Consider alternative licensed telehealth providers if transparency or support is a priority.

  • 6

    Report deceptive practices to consumer protection agencies if encountered.

Evidence & Citations

🕵🏻 Keep investigating

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