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Domain Due Diligence

Report for Reverb.com

Report Date
November 18, 2025
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Reverb.com is a well-established marketplace for new and used musical instruments, ranked about #2,460 in global web traffic with roughly 14.8 million monthly visits mostly from the US. Founded in 2002, it uses robust infrastructure including Amazon and Cloudflare services and accepts top payment methods like PayPal, Apple Pay, and Klarna. The business is registered in Chicago with public contact emails for support and legal inquiries. It's trademarked for music-related entertainment services. However, there are notable reports of scams and disputes on the platform, including buyer and seller fraudulent activities, disputed transactions without full buyer or seller satisfaction, and complaints about customer support responsiveness. Reverb has Buyer Protection policies but enforcement varies. Overall, it presents strong technical and identity signals, yet user complaints about fraud and support lower trustworthiness. Exercise caution, use official payment channels, and review seller reputation before buying or selling.

Confidence Score
78%

Risk Insights

🎸

Established marketplace with large user base

  • About 14.8 million visits monthly mostly from the US.
  • Uses top payment processors including PayPal and Apple Pay.
  • Active since 2002 with trademarks protecting brand.
⚠️

Moderate risk due to reported scams

  • User reports of fraudulent sellers and buyer disputes.
  • Customer support issues reported, affecting dispute resolution.
  • Beware of phishing scams impersonating Reverb.

Contradictory Signals

Despite robust backend and legal protections, operational and user experience issues raise caution.

Signal A: Strong technical infrastructure and brand legality

Signal B: User complaints over scams and poor dispute handling

Category Scores

Red Flags & Warnings

  • User complaints about scams, fraudulent sellers, and insufficient dispute resolutions are prevalent, indicating reputational risk.
  • Poor customer service and account-related disputes have been reported, reducing overall trust in platform reliability.

🔎 Detailed Checks & Analysis

Domain registration and ownership

Score: 85/100
Passed

"This long-standing registration is a strong signal of legitimacy."

Reason: Domain is registered since 2002 with valid WHOIS data and no redacted info, listing a real business address and contacts in Chicago.

Technical security and infrastructure

Score: 90/100
Passed

"No technical blacklist or phishing alerts found in security checks."

Reason: Uses reputable hosting and CDN providers like Amazon AWS and Cloudflare with valid SSL certificates.

Reputation from user feedback

Score: 50/100
Failed

"Issues with buyer/seller disputes and fraudulent listings are documented."

Reason: Significant number of complaints about fraud, scams, and customer support issues reduce overall trust.

Brand and legal protections

Score: 80/100
Passed

"No evidence of trademark disputes or impersonations affecting the brand."

Reason: Multiple active trademarks relating to music services support established brand rights.

Your Next Steps

  • 1

    Only transact using the official Reverb platform payment system; avoid off-platform payments.

  • 2

    Verify seller ratings and reviews carefully before completing purchases.

  • 3

    Report suspicious listings or communications to Reverb immediately.

  • 4

    Exercise caution with deals that appear unusually good or sellers with limited feedback.

  • 5

    Monitor transactions carefully and keep records of communications.

  • 6

    Consider using buyer protection plans and understand their limitations.

Evidence & Citations

🕵🏻 Keep investigating

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