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Investigation & Evidence Report

Generated on Jan 13, 2026

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reolink.com

http://reolink.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Reolink.com is a consumer electronics website specializing in smart security cameras and related products. It receives around 3 million visits monthly, primarily from the US, Germany, and France. The site uses well-known technologies like Amazon hosting, Google Analytics, and multiple advertising platforms, indicating a professionally maintained online presence. The company holds several registered trademarks and has a valid SSL certificate with Amazon as the issuer, enhancing security trust. News coverage highlights their innovation in smart, AI-powered home security cameras with strong market presence. However, multiple user reviews report poor customer service and product reliability issues, such as unresponsive support and hardware problems. Despite these complaints, no credible sources list the site as a scam, and ongoing patent infringement lawsuits reflect active business operations rather than fraud. Overall, Reolink.com appears to be an established company with mixed customer feedback, particularly concerning support and product lifespan.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
75%

Risk Insights

🛠️

Strong Technical Infrastructure

  • Uses Amazon AWS hosting and Amazon Route 53 for DNS
  • Incorporates trusted analytics like Google Analytics
  • Employs secure SSL certificates from Amazon
⚠️

Mixed User Reputation

  • Many customer complaints about poor support and reliability
  • Some users cite shipping delays and warranty issues
  • Official support channels are often criticized as ineffective
📄

Active Brand Management

  • Multiple live trademarks registered in the US
  • Company based in Shenzhen with official legal representatives
  • Ongoing patent lawsuits indicate business activity

Category Scores

Red Flags & Warnings

  • Frequent customer complaints cite unresponsive support and unresolved warranty issues, indicating reputation risks.
  • Reports of product reliability problems such as battery failures and camera resets raise concerns about product quality.

Detailed Checks & Insights

0-100 Scale

Domain Tech Assessment

Score: 85
Passed

"The use of advanced ad platforms and content delivery networks demonstrates a professional infrastructure."

Reason: Domain employs a broad set of reputable technologies including Amazon AWS hosting, popular analytics, security certificates, and ad services, indicating a well-established website.

Ownership and Brand Verification

Score: 80
Passed

"Last filings in 2024 show ongoing brand management; offices located in Shenzhen, China."

Reason: Multiple active trademarks registered to Shenzhen Reo-link Digital Technology Co Ltd confirm ownership and brand legitimacy.

Security and Server Validation

Score: 85
Passed

"WHOIS data shows registrar as GoDaddy with no suspicious registration flags."

Reason: SSL certificates issued by Amazon are valid and current through early 2026, reinforcing site security.

Blacklist and Scam Presence

Score: 90
Passed

"No phishing or malware detections present."

Reason: No records found in Google Safe Browsing or crypto scam blacklists, indicating no known active threats or scams.

Customer Reputation and Reviews

Score: 30
Failed

"Negative reviews highlight shipping delays, unresponsive support, and product failures."

Reason: User reports show significant dissatisfaction with customer service and product quality, with multiple unresolved complaints.

Legal Risk and Litigation

Score: 60
Passed

"Cases relate to technology patents involving security cameras, typical for tech companies."

Reason: Ongoing patent infringement lawsuits point to active legal challenges but not consumer fraud or scam activity.

Your Next Steps

  • 1

    Review detailed user feedback on independent platforms before purchasing Reolink products.

  • 2

    Consider alternative smart security camera brands if customer service is a priority.

  • 3

    Monitor any updates on legal disputes that might affect product availability or company operations.

  • 4

    Verify product warranties and support policies to understand coverage and limitations.

  • 5

    Use secure payment methods and keep records of transactions for potential dispute resolution.

Key Evidence & Citations

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