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Investigation & Evidence Report

Generated on Jan 20, 2026

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Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Avoid
Overall Summary
Suspicious
  Why we think so? 

Qoo10.sg is a Singapore-based ecommerce platform established in 2011. It offers products from various countries including Singapore, Japan, Korea, and the US. While it has a social media presence and online traffic, serious payment and operational issues have surfaced recently. In late 2024, the company faced liquidation over unpaid debts exceeding US$54 million. Authorities including the Singapore Police and Monetary Authority have investigated payment delays, resulting in suspended payment services. Despite a diverse product range, customer complaints highlight poor service, delayed or missing refunds, and delivery problems. Scam warnings about phishing impersonations exist, but the platform itself is not labeled a scam. Buyers should exercise caution and verify transactions carefully before purchasing.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
23%

Risk Insights

⚠️

Ongoing Liquidation & Insolvency Risks

  • Court ordered Qoo10.sg to liquidation due to unpaid debts exceeding US$54 million.
  • Appointed liquidators investigating management and asset recovery efforts.
  • Creditors have lodged claims totaling over US$198 million, with minimal recovery so far.
🛑

Customer Service & Payment Issues

  • Many users report unresolved refunds and delivery issues.
  • Payment services suspended by Singapore regulator in 2024.
  • Investigations ongoing into payment delays affecting vendors.

No Scam Blacklist or Trademark Conflicts

  • Domain not flagged in Google Safe Browsing or crypto scam blacklists.
  • No trademark conflicts identified in USPTO database.
  • Some official social media presence and domain longevity support basic legitimacy.

Category Scores

Red Flags & Warnings

  • Legal liquidation and insolvency proceedings indicate financial instability and operational risks.
  • Many unresolved consumer complaints highlight poor customer service and trustworthiness problems.
  • Payment services suspension by regulator reflects serious compliance and operational failures.

Detailed Checks & Insights

0-100 Scale

Domain registration age

Score: 70
Passed

"Registered on March 21, 2011, indicating an established presence."

Reason: Domain registered since 2011 showing longevity.

Payment service status

Score: 0
Failed

"MAS suspended payment operations on September 23, 2024."

Reason: Payment services suspended due to vendor complaints and insolvency risks.

Customer support and service quality

Score: 10
Failed

"Low user ratings (~1.4-1.6 stars) across multiple complaint platforms."

Reason: Numerous unresolved customer complaints about refunds, delivery, and unresponsiveness.

Legal and financial stability

Score: 50
Failed

"Liquidators appointed in Nov 2024 to recover assets and investigate management."

Reason: Company under court-ordered liquidation with significant unpaid debts.

Domain safety and blacklist status

Score: 75
Passed

"Google Safe Browsing shows clean status; no crypto scam blacklists found."

Reason: No reports of phishing or listings on scam blacklists detected.

Trademark conflicts

Score: 100
Passed

"Search returned zero results indicating no conflicts."

Reason: No trademark conflicts found on USPTO search for 'qoo10'.

Your Next Steps

  • 1

    Avoid making urgent or large purchases on Qoo10.sg due to ongoing financial and service issues.

  • 2

    If purchasing, use secure payment methods and keep records of transactions and communications.

  • 3

    Monitor updates from official channels about liquidation progress and service restoration.

  • 4

    Avoid responding to unsolicited emails claiming to be from Qoo10 to prevent phishing.

  • 5

    Check third-party reviews for individual sellers before buying to reduce risk.

Key Evidence & Citations

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