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Domain Due Diligence

Report for Protonvpn.com

Report Date
October 11, 2025
Recommendation
Proceed
Overall Summary
Safe
  Why we think so? 

ProtonVPN offers fast, secure VPN services across more than 120 countries, with around 7.9 million monthly visits and high user engagement. It is hosted on Cloudflare and uses strong technical standards like HTTPS and DNSSEC. The domain is registered since 2016 with a reputable registrar (MarkMonitor), backed by Proton AG in Switzerland. Multiple sources report ProtonVPN has strong privacy protections and no evidence of fraud or theft. However, some users express frustration over refund policies, forced auto-renewals, and customer service. ProtonVPN has faced legal scrutiny regarding data privacy but complies with no-logs policies backed by transparency reports. Overall, it shows robust infrastructure and good reputation but has notable customer service and billing complaints to consider.

Confidence Score
85%

Risk Insights

🛡️

Strong Technical Security 🛡️

  • Uses HTTPS and DNSSEC to protect communications.
  • Powered by Cloudflare CDN for reliability.
  • Mobile and SEO best practices implemented.
📈

Robust Market Presence

  • 7.9 million visits per month globally.
  • High engagement with average visit duration over 2 minutes.
  • Low bounce rate indicates user satisfaction.
🔍

Reputation and User Feedback

  • Positive reviews highlight privacy and security.
  • Some user complaints on refund and cancellation processes.
  • No evidence of fraud or phishing detected.

Contradictory Signals

Strong infrastructure and legitimacy are somewhat offset by known billing and customer service issues.

Signal A: High trust signals from traffic, technical security, and registry data

Signal B: Customer complaints about refund and cancellation policies

Category Scores

Red Flags & Warnings

  • Reported issues with forced auto-renewals and difficulties obtaining refunds after the 30-day guarantee period.

🔎 Detailed Checks & Analysis

Domain Age & Registrar Verification

Score: 90/100
Passed

"Long domain age and reputable registrar support trustworthiness."

Reason: Domain protonvpn.com has been registered since 2016 with MarkMonitor, a well-known registrar.

Traffic and Popularity Check

Score: 80/100
Passed

"Consistent traffic and wide user base indicate legitimacy."

Reason: ProtonVPN attracts about 7.9 million monthly visits with a high global rank (6303).

Technical Security Measures

Score: 90/100
Passed

"Robust technical setup reduces risk of compromise or spoofing."

Reason: Site uses HTTPS, DNSSEC, Cloudflare CDN, and standard mobile and SEO tags properly.

Blacklist & Phishing Status

Score: 10/100
Passed

"Clean security reputation from major monitoring services."

Reason: No alerts or listings in Google Safe Browsing or crypto scam blacklists.

Trademark & Brand Protection

Score: 10/100
Passed

"Reduces risk of brand impersonation or fraud."

Reason: No USPTO trademark conflicts found for protonvpn.com.

Media & External Reviews

Score: 80/100
Passed

"Generally positive reputation with known customer service issues."

Reason: Independent reviews praise ProtonVPN’s privacy and security features, with some negative user service feedback.

User Complaints & Fraud Allegations

Score: 70/100
Passed

"Complaints relate to refund policies, not theft or scamming."

Reason: User complaints mainly involve billing and refunds; no credible fraud or theft found.

Your Next Steps

  • 1

    Verify official payment and refund policies before subscribing to avoid surprises.

  • 2

    Contact ProtonVPN support directly for account or billing issues to resolve problems early.

  • 3

    Consult multiple independent reviews to confirm ongoing service quality and privacy.

  • 4

    Report suspicious websites impersonating ProtonVPN to relevant authorities.

  • 5

    Monitor updates from ProtonVPN’s transparency reports regarding legal and privacy matters.

Evidence & Citations

🕵🏻 Keep investigating

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