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Domain Due Diligence

Report for Proflowers.com

Report Date
October 15, 2025
Recommendation
Avoid
Overall Summary
Scam
  Why we think so? 

ProFlowers.com is a popular online flower delivery service ranking around #97,000 globally with ~450,000 monthly visits, mainly from the US. They offer direct-from-farm floral arrangements with a 7-day freshness guarantee and use reputable technology and hosting providers. Despite this, numerous customer reviews report delivery failures, poor quality, billing issues, and poor customer service. The company has faced multiple lawsuits over advertising claims and unauthorized membership charges. Official records show a valid SSL certificate and no current phishing or scam blacklists.

Confidence Score
23%

Risk Insights

⚠️

Widespread Customer Complaints

  • Multiple platforms show frequent delivery failures and poor service
  • Consumers report financial loss due to non-delivery or wrong products
  • Customer service often unresponsive or unhelpful
📜

Legal Settlements Confirm Issues

  • Settled lawsuits for false advertising and deceptive marketing
  • $38 million membership program settlement for unauthorized fees
  • Court rulings about inadequate disclosure of terms
🛡️

Technical Legitimacy But No Guarantee

  • Domain secure with valid SSL and reputable hosting
  • No current blacklist detections
  • Professional web technologies in use

Contradictory Signals

Despite professional infrastructure, persistent user complaints point to serious trust issues.

Signal A: Valid SSL, reputable tech stack

Signal B: Numerous scam and fraud complaints

Category Scores

Red Flags & Warnings

  • User reports frequently mention delivery failures and mismatch between what was ordered and received, leading to claims of financial loss.
  • Class action settlements in 2017 and earlier evidence deceptive marketing and unauthorized billing practices.
  • Numerous online reviews describe ProFlowers.com as fraudulent or scam-like, with very low customer satisfaction ratings.

🔎 Detailed Checks & Analysis

Identity Verification

Score: 20/100
Passed

"The domain has existed for many years and has a current SSL certificate. However, no detailed registrant info is publicly available."

Reason: Domain registration is valid and stable with a recognized registrar and multiple name servers.

Reputation and Reviews

Score: 15/100
Failed

"Reviews across multiple platforms show a consistent pattern of dissatisfaction and scam accusations."

Reason: Overwhelming customer reports indicate issues with delivery, customer service, and billing, often accusing the site of fraudulent practices.

Technical Infrastructure

Score: 75/100
Passed

"No phishing or crypto scam blacklisting found; technical aspects indicate a legitimate web presence."

Reason: Uses reputable infrastructure providers like Akamai and Amazon with secure HTTPS setup.

Content Authenticity

Score: 30/100
Failed

"Actual product delivery often does not match website descriptions, leading to legal actions."

Reason: Content claims about flower freshness and delivery have been legally challenged and settled due to misleading advertising.

Legal and Compliance

Score: 10/100
Failed

"Settlements and lawsuits indicate ongoing legal compliance and business practice concerns."

Reason: Company faced multiple lawsuits including a $38M settlement related to unauthorized membership charges.

Business Validity

Score: 25/100
Failed

"Established user base and web presence are overshadowed by persistent service issues and fraud allegations."

Reason: Despite infra and domain legitimacy, ongoing consumer complaints and legal history weigh heavily against trust.

Your Next Steps

  • 1

    Avoid making purchases on proflowers.com due to widespread complaints and legal settlements.

  • 2

    If you have an issue with a purchase, immediately contact your payment provider or bank to dispute charges.

  • 3

    Check credible review platforms and lawsuit settlements before buying from similar services.

  • 4

    Report any fraudulent activity related to proflowers.com to consumer protection agencies.

Evidence & Citations

🕵🏻 Keep investigating

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