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Investigation & Evidence Report

Generated on Jan 16, 2026

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pokerstars.com

http://pokerstars.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

PokerStars.com is a major online poker platform with over 1 million monthly visitors, primarily from Brazil, Canada, and Italy. It uses reliable infrastructure, including Akamai and CloudFlare, and holds multiple live trademarks under the name "POKERSTARS". The domain has been registered since 2001 and has valid SSL security. Google Safe Browsing and crypto scam blacklists report no threats. User reviews are mixed, with many complaints about withdrawal delays, customer service, and gameplay fairness, although PokerStars maintains strict anti-cheating systems. The site has faced legal disputes, including a significant 2024 Dutch court ruling ordering refunds for unlicensed operations prior to legalization. PokerStars operates transparently with contact emails and maintains a physical presence through offices and casinos named similarly.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
63%

Risk Insights

🛡️

Strong Domain and Infrastructure

  • Registered since 2001 with continuous updates
  • Uses Akamai and CloudFlare CDN/DNS
  • Valid SSL certificate through April 2026
⚠️

Mixed User Reputation

  • User ratings average below 2/5 on key review sites
  • Common complaints include withdrawal delays and poor support
  • Allegations of unfair gameplay practices
⚖️

Legal Risk Exposure

  • Dutch court ordered refunds for historic unlicensed operation
  • PokerStars settled prior US DOJ investigations
  • Regulatory issues could affect service availability

Category Scores

Red Flags & Warnings

  • Multiple verified reports of slow or failed withdrawals and unresponsive customer service suggest potential operational problems.
  • Legal disputes and court orders relating to unlicensed activity imply ongoing regulatory and compliance issues.

Detailed Checks & Insights

0-100 Scale

Domain Age and Registration Validity

Score: 95
Passed

"The domain pokerstars.com has been continuously registered since 2001, showing longevity and stability."

Reason: Registered since 2001 with ongoing updates and active registrar.

SSL Certificate Validity and Security

Score: 90
Passed

"Valid SSL found with issuer WE1, covering Jan–Apr 2026."

Reason: The website has a valid SSL certificate issued recently and uses secure signature algorithms.

Blacklist Inclusion

Score: 100
Passed

"No indications of blacklisting detected by scanning tools."

Reason: Not found on Google Safe Browsing or crypto scam blacklists.

Trademark Ownership and Conflicts

Score: 85
Passed

"Trademarks cover software, clothing, and services including poker tournaments, supporting brand legitimacy."

Reason: Multiple live trademarks held by Rational Intellectual Holdings Limited related to PokerStars.

Traffic and Popularity Metrics

Score: 70
Passed

"Main traffic from Brazil, Canada, Italy, and Mexico with reasonable engagement metrics."

Reason: Site ranks #41,492 globally with 1.1 million monthly visits, indicating significant user interest and market presence.

User Feedback and Reputation

Score: 30
Failed

"Ratings are low (1.8/5 on PissedConsumer, 1.1/5 on Sitejabber) with repeated service concerns."

Reason: User reviews reveal widespread complaints regarding withdrawals, customer service, and perceived gameplay issues.

Legal and Regulatory Issues

Score: 40
Failed

"Dutch court ruling in 2024 mandates refunds for play before legalization."

Reason: Recent legal cases require refunds for unlicensed activity, pointing to regulatory compliance problems.

Your Next Steps

  • 1

    Verify the latest licensing status and compliance updates for PokerStars in your jurisdiction.

  • 2

    Use caution with large transactions or deposits due to reported withdrawal issues.

  • 3

    Contact PokerStars via their official game integrity email for specific concerns or dispute resolution.

Key Evidence & Citations

📌 More checks:

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