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Investigation & Evidence Report

Generated on Jan 10, 2026

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pocketgems.com

http://pocketgems.com
Geo: US
Website: Site icon
Category: Domain
Recommendation
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Overall Summary
Safe
  Why we think so? 

PocketGems.com is a legitimate mobile game developer focused on video game consoles and accessories. It operates with a solid technical infrastructure, hosted primarily via Amazon services and Google. Monthly visits are approximately 5,700 with the majority of traffic coming from the U.S. The domain is well-established since 2001, with reputable WHOIS registration through ENOM and active SSL certification valid until mid-2026. Company contact details are publicly available, including multiple official emails and social media accounts. USPTO records confirm live trademarks for Pocket Gems related to mobile and downloadable game software. There are no indication of phishing or blacklist issues from Google Safe Browsing or crypto scam databases. However, consumer reviews highlight some customer service problems including billing disputes, account suspensions, and support responsiveness issues. Employee reviews point to workplace culture challenges but do not imply consumer fraud. Notably, Pocket Gems has received investment backing from Tencent and is a recognized entity in the mobile game industry. Users should exercise typical caution on in-app purchases and keep documentation in case of disputes.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
88%

Risk Insights

🕰️

Well-Established Domain

  • Registered in 2001 with reputable registrar ENOM
  • SSL certificate valid through July 2026
🏢

Legitimate Business Signals

  • Active trademarks registered for gaming apps
  • Verified San Francisco office location
⚠️

Customer Service Concerns

  • Reports of billing disputes and account suspensions
  • BBB rating B- with unresolved complaint responses

Category Scores

Red Flags & Warnings

  • Multiple consumer complaints about billing, sudden account bans, and limited customer service responsiveness.

Detailed Checks & Insights

0-100 Scale

Domain age and registrar reputation check

Score: 90
Passed

"Long domain history reduces risk of fraudulent new site."

Reason: Domain registered since 2001 through reputable registrar ENOM, Inc.

Technical infrastructure and traffic sources check

Score: 85
Passed

"Professional hosting and reliable traffic profiles indicate legitimacy."

Reason: Uses Amazon Web Services and Google technology with consistent traffic (~5.7K monthly visits).

Trademark and brand validation

Score: 80
Passed

"Clear brand ownership supports legitimate business claim."

Reason: USPTO shows active trademarks for Pocket Gems tied to gaming software.

Blacklist and phishing status

Score: 95
Passed

"No evidence of phishing or known malware distribution."

Reason: No flags from Google Safe Browsing or crypto scam blacklists.

Reputation and consumer reviews

Score: 55
Passed

"Mixed consumer feedback requires caution but no fraud indication."

Reason: Some complaints about customer service and billing, but no scam reports.

Business presence and contact information

Score: 80
Passed

"Physical and online presence reinforce business legitimacy."

Reason: Verified physical location in San Francisco and public contact details.

Your Next Steps

  • 1

    If using Pocket Gems products, secure your app store accounts and enable purchase authentication.

  • 2

    Keep receipts and screenshots of in-app purchases and event participation.

  • 3

    Contact Pocket Gems support for disputes first; escalate to app store or payment processors if unresolved.

  • 4

    Monitor any account suspension notices closely and seek clarification promptly.

Evidence & Citations

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