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Domain Investigation Report

Report generated: Dec 16, 2025

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petco.com

http://petco.com
Geo: unknown
Website: Site icon
Category: Domain
Recommendation
Caution
Overall Summary
Suspicious
  Why we think so? 

Petco.com is a well-established online and physical retailer specializing in pet food, supplies, and services. It is highly trafficked with over 13 million monthly visits mostly from U.S. users. The domain uses reputable technical infrastructure and security protocols, including HTTPS with valid SSL certificates. The company owns multiple trademark registrations for the PETCO mark, mostly active in pet-related retail categories. Publicly available contacts and social media channels are official and consistent. However, there are numerous consumer complaints related to online order fulfillment, billing issues, and grooming services. Additionally, Petco suffered a significant data breach due to a software misconfiguration, exposing sensitive customer information and leading to identity theft risks. Petco is not itself a scam, but scammers do impersonate the brand using fake customer service contacts. Petco faces several active class action lawsuits, including securities litigation tied to business performance and consumer data security. Overall, Petco is a large, legitimate pet supplies company with some notable reputational challenges in customer service and data protection that users should be aware of when engaging with its services.

Confidence Score Our overall confidence rating for this entity based on public signals, activity, and risk checks.
80%

Risk Insights

✅

Legitimate Brand with Established Presence

  • Multiple live trademarks on PETCO brand
  • High monthly traffic and US-focused audience
  • Official corporate contacts and social media presence
⚠️

Data Breach and Security Concerns

  • Major data breach exposed sensitive customer data
  • Credit/ID monitoring offered to affected users
  • Security lapse was a misconfiguration, not fraudulent intent
⚠️

Consumer Service Complaints

  • High volume of complaints regarding orders and refunds
  • Grooming service injuries and payment concerns reported
  • Customer support responsiveness is a key issue
⚠️

Ongoing Litigation Risk

  • Active securities class action lawsuit with material allegations
  • Wage and biometric privacy class actions underway
  • Potential reputational impact from litigation

Category Scores

Red Flags & Warnings

  • High volume of consumer complaints about order fulfillment, billing, and grooming services.
  • Confirmed major data breach exposing sensitive personal and financial customer data.
  • Ongoing class action litigation including securities and privacy claims.

Detailed Checks & Insights

0-100 Scale

Domain Technical and Traffic Analysis

Score: 85
Passed

Reason: The site has strong, legitimate traffic with credible technologies and valid SSL.

Ownership and Trademark Verification

Score: 80
Passed

Reason: Multiple registered trademarks confirm brand ownership and legitimacy.

Website Contacts and Social Presence

Score: 80
Passed

Reason: Official contact emails and verified social media pages are consistent and publicly available.

Blacklist and Scam Risk Checks

Score: 90
Passed

Reason: No listing on known scam or phishing blacklists; Google Safe Browsing shows no threat.

Reputation and Consumer Complaints

Score: 50
Failed

Reason: High volume of complaints about order fulfillment and services; grooming injuries reported.

Data Security and Breach History

Score: 60
Failed

Reason: A major 2024-2025 data breach exposed sensitive customer data due to software misconfiguration.

Legal and Litigation Status

Score: 55
Failed

Reason: Several ongoing class actions targeting securities, employee wages, and data privacy.

Your Next Steps

  • 1

    Exercise caution when placing online orders or using grooming services and keep detailed records of transactions and communications.

  • 2

    If you are a Petco customer, monitor your financial accounts for unauthorized charges especially considering the recent data breach.

  • 3

    Verify all customer service contacts directly from petco.com to avoid falling victim to impersonation scams.

  • 4

    Investors should stay informed about ongoing securities class actions involving Petco Health and Wellness Company, Inc.

  • 5

    Consider using credit monitoring or fraud alerts if notified as affected by the data breach.

  • 6

    If in doubt, seek legal advice regarding any claims or data breach issues related to Petco.

Evidence & Citations

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